Job Description:
We are seeking a dynamic and experienced Head of Sales and Supply to lead our sales and supply team and drive growth in the Americas region. As a key player in our company, you will be responsible for managing a team of sales and supply account managers, establishing and nurturing relationships with key partners in the region, and increasing the performance of existing partners. You will be responsible for growing sales in your region, as well as playing a crucial role in making our business profitable.
Your key duties include:
Leadership and Team Management:
- Lead, mentor, and motivate a team of sales professionals to achieve sales targets and objectives.
- Provide guidance, training, and support to ensure the team's success and professional growth.
- Foster a collaborative and results-driven team culture.
Business Development:
- Develop and execute strategic plans to expand our client base and increase market share.
- Identify and prioritize key partners in the region, establish strong relationships, and negotiate favorable terms and contracts.
- Proactively grow and manage your own and your team’s sales pipeline.
- Attend travel conferences to increase your network and promote our brand.
Industry Knowledge and Strategy:
- Develop innovative sales strategies and initiatives to capitalize on market opportunities and address challenges.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic decisions.
Account Management/Performance Optimization:
- Oversee the team’s entire sales process from lead generation to contract signing, partner onboarding, and ongoing account management.
- Drive initiatives to increase sales and profitability, including upselling and cross-selling opportunities in the region.
- Support your team to develop successful business partnerships with clients, managing all aspects of partner interactions from end-to-end.
- Ensure seamless coordination with internal teams to streamline processes, address partner needs, and resolve issues promptly.
- Analyze sales data, performance metrics, and market feedback to identify areas for improvement and optimization.
Attributes:
We seek an ideal candidate who possesses the following attributes:
- Extensive Industry Network: You should have a vast network and established relationships with the key stakeholders within the hotel distribution industry.
- Knowledge of our industry: Experience in B2B sales, with a background in Travel wholesale or OTA or Travel Tech is desired.
- Team Management and Leadership: Strong leadership skills with a track record of successfully managing and motivating diverse sales teams.
- Proven Sales Track Record: Ability to develop and execute effective sales strategies that drive revenue growth and market expansion in a competitive environment.
- Cultural Diversity and Inclusivity: Ability to thrive and excel in a diverse work environment with individuals from various cultural backgrounds.
- Collaboration and Stakeholder Management: Proven ability to collaborate effectively with cross-functional internal teams to achieve shared objectives.
- Adaptability and Problem-Solving: Flexibility to adapt to changing priorities, market dynamics, and business needs in a fast-paced environment.
- Excellent Communication Skills: Display strong communication skills with a genuine desire to provide assistance and support to both clients and internal teams.
Qualifications:
- Graduate with an associate's degree or higher.
- Possesses excellent oral and written proficiency in English. (Spanish fluency preferred).
- Demonstrates over 7 years of experience in the Travel / Accommodation industry.
- Familiarity with CRM tools such as Salesforce will be an added advantage.
- Familiarity with XML/API integrations is highly advantageous.
- Ability to travel when necessary.
Five Principles for Success:
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success:
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
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