The Senior Manager Facility Engineering Operations at Point32Health holds a strategic leadership position with responsibilities encompassing various aspects of engineering, maintenance, and technical operations. They provide direction and vision for smooth functioning, manage project activities, and lead a licensed technician team for 24/7 facility operations and maintenance. Additionally, the Senior Manager Facility Engineering Operations nurtures key relationships with internal and external stakeholders to support the organization's strategic objectives.
Key Responsibilities/Duties - What You Will Be Doing
- Strategic Oversight: Provide strategic direction and guidance for engineering and maintenance operations. Develop and communicate a clear vision for the department and establish goals and objectives aligned with the overall company strategy. Ensure seamless functioning and optimal performance of computerized Direct Digital Control (DDC), Energy Management (EMS), and Building Management (BMS) systems.
- Collaborative Team Building: Recruit and foster a collaborative, inclusive culture, while leading a high-performing team with clearly defined roles and responsibilities, consistently delivering exceptional results to achieve operational excellence and support organizational goals.
- Campus Operations Management: Lead and supervise performance, systems, and campus operations, ensuring they are equipped, well organized, and operating at a world-class level of service.
- Performance Metrics Implementation: Establish and implement performance metrics, enabling data-driven measurements of success, customer satisfaction, and supporting strategic decision-making.
- Complex Capital Improvements: Lead the strategy, planning, and execution of complex capital improvements, leveraging cross-functional resources including consultants to ensure seamless building operations end-to-end.
- Licensed Technicians Management: Manage a team of licensed technicians, responsible for Point32Health's facilities' operation and maintenance, including HVAC and refrigeration systems. Provide expert advice and consultation to the Director on facilities engineering matters, ensuring compliance with federal/state laws and regulations.
- Preventative Maintenance Planning: Utilize FM work order system to efficiently manage predictive and preventative maintenance activities, ensuring timely routine maintenance, repair, and equipment replacement for maximum efficiency and uptime.
- Efficient Base Building Operations: Ensure the continuous and efficient operation of all base building and data center electrical, mechanical, and related control systems, implementing effective preventive maintenance programs.
- Project Oversight: Oversee projects with outside vendors and contractors, pertaining to the physical plant and obtain necessary permits for mechanical and refrigeration equipment installations as required.
- Energy Usage Optimization: In collaboration with the team, monitor and optimize Point32health's energy usage, recommending measures to reduce costs and save energy. Conduct analyses of building energy systems, enabling real-time adjustments and identifying long-term capital needs to operate facilities efficiently.
- Records and Permits Management: Maintain accurate records and permits, pertaining to the operation of all electrical, mechanical, and plumbing systems, ensuring timely inspections in accordance with relevant state regulations and OSHA requirements.
- Contract Administration: Prepare and administer contracts for specialized facilities maintenance work, including mission-critical and data center support systems, elevators, fire protection and alarm services, ensuring optimal service levels, compliance, and cost-effectiveness.
- Project Management: Perform project management work including budget preparation for maintenance and construction projects, overseeing project execution, resolving complex work problems, recommending contract change orders, preparing progress reports, and reviewing invoices and authorizing payments.
Qualifications - What You Need To Perform The Job
Education, Certification And Licensure
- Engineering degree.
EXPERIENCE (minimum years required):
- 10+ years of mechanical experience, including field experience deploying mechanical & electrical systems.
- 8+ years project management experience in the construction, property management, or facilities management sectors.
- 5 - 8 years' experience staff management; in particular supervising skilled tradespeople.
Skill Requirements
- Employee must be a highly motivated individual who can perform tasks and handle responsibilities with little or no direct supervision.
- This position requires in-depth knowledge of building automation software, networked systems, and data communications protocols.
- The ability to read and thoroughly understand construction plans, electrical/mechanical diagrams, and specifications is essential.
- Position requires the ability to use diagnostic and repair tools consistent with the practice of mechanical equipment installation and repair, to safely work with high voltage machinery and circuitry found in commercial MEP equipment.
- Excellent computer skills are required for use of Microsoft Office applications and Facilities Management software.
- Employee must be able to coordinate his/her work within a project team and work with junior maintenance personnel in their daily activities. The position also requires excellent customer service and interpersonal skills to interact with department personnel, internal and external Point32health customers, consultants, and vendors.
- Will be exposed to and required to deal with highly confidential and sensitive material. Employee must also adhere to the company's corporate compliance policy, department guidelines/policies, and all applicable laws and regulations at all times.
- Must be able to work in a fast-paced office and outdoor environment handling multiple demands simultaneously and be able to exercise appropriate judgment as necessary. Employee must be safety-minded and have the following abilities: to lift up to 70 pounds; to climb ladders; to use hand and power tools; to bend, reach, and stretch; to lift materials weighing up to 70 pounds; to work outdoors under adverse weather conditions; to walk and stand for extended periods of time; and may perform manual labor consistent with maintenance and equipment upkeep, installing heavy machinery, components, and working with high-voltage circuits. Employee will work at a PC for moderate periods of time.
- Overtime is often required to assist with critical project deadlines and to perform essential service functions. This time may be required early morning before normal work hours, in the evening after normal work hours, or on weekends, depending on the task particulars and weather conditions. This position is a member of the Emergency Operations Team and will share responsibility for 24 x 7 responses to facilities-related emergencies. Employee will be required to carry a company-supplied cell phone when he/she is on-call.
- A valid driver's license is required as some outside travel may be required to visit supply stores and vendor locations.
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS:
- Must be able to work under normal office conditions 4 to 5 days/week and work from home as required.
- May be required to work additional hours beyond standard work schedule.
Commitment to Diversity, Equity & Inclusion
Point32Health is committed to making diversity, equity, and inclusion part of everything we do - from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues, and communities.
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