Will be supporting the enterprise capability for HR and the associate experience. Responsible for the key stakeholders to develop the strategic roadmap for the HR enterprise capability.
Background the team is looking for:
- Bachelors is preferred; equivalent experience will suffice.
- Product management experience of 7+ years.
- SAFe Agile Experience is HIGHLY preferred.
- Previous experience in a bank is ideal, but not required.
Top 3-5 Skills Needed:
- Transformational programs and organizing large efforts into achievable deliverables.
- SAFe Agile.
- Developing strategic roadmaps for products and services.
- MS Office proficiency.
- Azure DevOps and ServiceNow experience.
- Top 3-5 Soft Skills for culture fit: Collaborative, influential, working in a dynamic environment, STRONG communication skills (verbal and written).
Any certifications required? SAFe Agile certs would be a huge plus, but not required.
Job Description:
At ***, our HR Product Manager leads, enables, and optimizes ***’s HR and Associate experience digital capabilities. Your primary goal is to ensure that the HR digital capabilities are aligned with the company's overall goals and are meeting the needs of its users. You will do this by providing leadership oversight for the governance and management of this product capability, including the strategic evolution to proactively maintain the bank's competitiveness in the marketplace. Provide leadership accountability for driving the adherence to the SAFe Agile framework and practices. Collaborate with Executive Leadership to develop a roadmap for the HR digital capabilities to achieve and support the bank's strategic priorities. Responsible for coordinating and leading related initiatives as required. Collaborates within the SAFe Agile framework to evaluate and build organizational trust in ***’s data and systems, leveraging tools to enable future innovation and strategies.
The Product Manager is accountable for the delivery, optimization, and strategic direction of this enterprise capability. Ensures the roadmap is and remains in alignment with ***’s strategic direction. Oversees and delivers process standardization, documentation, optimization, automation, training, knowledge sharing, and scalability in alignment with the bank's strategies to: meet customers' needs; facilitate frictionless interactions; help support and grow customer relationships; improve the customer experience and self-service capabilities; enhance productivity; and quickly identify and respond to future opportunities.
Essential Duties And Responsibilities:
- Actively works with Executive Leadership to define, implement, grow and drive the bank's HR digital strategy that aligns with the organization's objectives and associate needs, including identifying and establishing the desired future state.
- Aligns and assists in the delivery of the bank's Digital First movement, leveraging the strategic capabilities to demonstrate execution against the Digital First Blueprint and key strategic priorities.
- Drive product objectives with business outcomes and success metrics, design thinking, customer feedback, and competitive analysis.
- Create a strategic product roadmap that outlines the product development lifecycle, milestones, timelines, and is inclusive of E2E processes, data, supporting technology, and controls required to ensure dependability, scalability, and defensibility.
- Collaborate with designers and developers to ensure that the digital product meets the organization's objectives and customer needs.
- Ensure that the digital product is user-friendly, easy to navigate, and meets customer needs.
- Define, track and manage the expectations and success criteria through analyzing product performance using metrics such as customer experience/user engagement, conversion rates, and organizational capabilities.
- Manage stakeholder expectations and communication to ensure that the digital product meets business objectives and user needs.
- Manage the product development budget to ensure that resources are allocated effectively and efficiently.
- Identify and manage potential risks that may impact the success of the digital product.
- Work with Vendor Management team for contractual relationships.
- Oversight for the evaluation, prioritization, and authorization of any requested changes and/or enhancements to the product and its associated processes.
- Drive the optimization of supporting sub-processes to maximize E2E process success of the capability.
- Manage the dashboards and reports, providing critical management tools for effective oversight.
- Manage staff, set performance standards, manage workflow, evaluate performance, and provide coaching/mentoring.
- Responsible for understanding the market and customer landscape to maintain competitiveness.
Basic Qualifications:
- Bachelor's degree.
- Ten (10) years of relevant experience in financial institutions, including five (5) years of product management, strategy or consulting experience, and four (4) years in the financial services industry.
Preferred Qualifications:
- Bachelor's Degree preferred.
- Experience with transformation programs and organizing large efforts into achievable deliverables.
- Proven ability to successfully manage multiple significant projects/priorities at one time.
- Ability to think strategically and develop roadmaps for products and services.
- Excellent interpersonal and leadership skills.
- Proven ability to exercise influence and drive engagement.
- Ability to work independently with minimal guidance and collaboratively in a team environment.
- Exceptional verbal and written communication and presentation skills.
- Excellent organizational and time management skills.
- Knowledge with Microsoft Office applications and Azure DevOps, ServiceNow.
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