Regional Director, Customer Success Architecture
About HashiCorp
At HashiCorp, we're building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud. Founded in 2012 and headquartered in San Francisco, 85 percent of our employees work remotely, strategically distributed around the globe. From our inception we built the company with a remote-first approach because we believe talent has no boundaries.
About the Role
As a Regional Director of the Customer Success Architecture team at HashiCorp, you will work in a high-performance team environment delivering best in class solutions for our largest customers through the management, support and mentorship of a Customer Success Architecture team. Your leadership will guide the team towards an efficient technical practice, supporting customers in their adoption and success with HashiCorp products. Our Customer Success Architects help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation. Please note that at this time we are only considering candidates based in the Central time zone.
In this role you can expect to:
- Support and mentor a team of architects to build a holistic view of the customer strategy, processes and integration of HashiCorp software.
- Work with other Regional Managers within CS to build a robust and consistent methodology for the delivery of prescriptive technical guidance to help our customers adopt HashiCorp software.
- Set team objectives that deliver on our company goals and set individual expectations with team members that reflect priorities outlined by the team objectives.
- Report progress against team objectives to senior management, and to the organization on a consistent cycle.
- Role-model the HashiCorp principles, and use them to guide management practices.
- Work cross-functionally with other HashiCorp managers to translate customer business opportunities into technical solutions and new product requirements.
- Create and improve recommended architectural patterns and use-cases to ease the adoption of HashiCorp software.
- Support recruitment efforts to grow the Customer Success Architecture team.
- Help champion an environment for ongoing strategic customer success.
You may be a good fit for our team if you have:
- 15 years of experience as an architect or in a similar technical role.
- 3-5 years of leadership or managerial experience in leading teams to deliver an outstanding customer experience.
- Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change.
- Proficiency and experience with concepts and technologies used in software development, cloud, operations, and security.
- Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service.
- Comfort working remotely and perform well given a high level of independence and autonomy.
- Familiarity using HashiCorp tools such as Terraform, Consul, Vault, or Nomad as a practitioner is highly preferred but not required.
- B.S. degree in an engineering or similar program from an accredited college/university or equivalent work experience.
- Comfort with national and occasionally global travel.
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
Salary Range: $250K -- $500K+
Minimum Qualification: System & Network Administration, Systems Architecture & Engineering
Estimated Salary: $20 to $28 per hour based on qualifications.
#J-18808-Ljbffr
