[Full Time] Core Product Engineer at Community Phone Company (United States) | BEAMSTART Jobs
Core Product Engineer
Community Phone Company United States
Date Posted: 11 May, 2023
Work Location: Boston, United States
Salary Offered: $150000 — $250000 yearly
Job Type: Full Time
Experience Required: 11+ years
Remote Work: Yes
Stock Options: No
Vacancies: 1 available
About the role
As our Founding Voice Engineer, you will be a key leader on our engineering team. You will focus on our voice infrastructure. You will be responsible for ensuring we deliver a world-class voice experience, managing customer issues like dropped calls, voice quality, and disconnects. You will be the Directly Responsible Individual (DRI) for business KPIs like NPS, % of customer service tickets caused by the core product, and churn due to core product problems.
You will...
- Report on and improve the quality of our voice services by designing a way to track metrics (e.g., dropped call rates).
- Diagnose the problems that arise (e.g., the relationship between the BANs supported by our hardware vs. the BANs available in their area).
- Deliver a solution.
- Work with our CEO to develop and implement a vision for the future of our voice infrastructure, including considerations about our hardware and software vendor relationships.
- Own key business metrics and report on those metrics biweekly as the DRI for the Core Product Team.
- Report directly to the CEO.
You are...
- Experienced with 10+ years of engineering work, with 3+ years of real-time voice work including VoIP, LTE, large scale deployments, and systems that involve a lot of peer-to-peer traffic.
- Accountable – eager to be directly responsible for and accountable to key business KPIs for our Core Product.
- Product Thinking – you have designed systems from scratch to deliver on key customer experience goals.
- Organized – you will own the engineering cycle for the Core Product, including developing user stories, tracking progress, presenting at the company-wide biweekly demo, etc.
- Scrappy – you will do what it takes to find a solution, even if it means tracking down the one person on earth who has done it before to pick their brain.
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!
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