[Full Time] Customer Success Manager (SMB) at Collectly (United States)
Customer Success Manager (SMB)
Collectly United States
Date Posted: 01 Aug, 2023
Work Location: Los Angeles, CA, United States
Salary Offered: $80,000 — $100,000 yearly
Job Type: Full Time
Experience Required: 1+ years
Remote Work: No
Stock Options: No
Vacancies: 1 available
About Collectly: Collectly is a fast growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline pre and post-service billing operations, and provide the best patient experience that works for all demographics.
Job Overview: We are seeking a qualified SMB Customer Success Manager to help us foster strong relationships with our existing customer base. This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers. Our ideal candidate has experience as Customer Success Manager in a SaaS startup environment and is located in Los Angeles as this position does have an in office requirement.
Responsibilities:
- Establish relationships with assigned SMB customers to create success plans, ensure product adoption, and grow/retain business.
- Upsell new products and features to existing customers.
- Communicate with customers any new feature updates or changes to the Collectly product.
- Train new users on the Collectly platform.
- Work with the Engineering team to align product roadmap to the needs of customers.
- Conduct QBR's with main stakeholders of medium sized accounts.
- Leverage your relationships with customers to build case studies, be referrals, and write Collectly reviews.
- Lead the onboarding of new accounts.
Requirements:
- Located in Los Angeles (Santa Monica office location)
- At least 1+ year of SaaS customer success or account management experience, preferably in a startup environment
- Critical thinking skills
- Proven track record of success in a similar role
- Adaptable team player who thrives in a fast paced environment
- Bachelor's degree from an accredited college or university
What We Offer:
- Unlimited PTO
- 100% employer covered medical benefits (including vision and dental)
- 401K with company match
- Student loan contributions
- Compensation: $80K -$100K OTE depending on experience
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