Summary
Manages the operations and staff of Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew.
Essential Duties and Responsibilities
Sales Goals
- Manages sales goals versus budget and prior year.
- Executes national and local marketing programs and new product roll-outs.
- Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.
- Communicates sales performance and anticipated variances to District Manager and store management team.
- Responds to intrusive activities aimed at diverting store business.
- Builds sales by promoting customer satisfaction.
Managing Cost
- Manages profit goals versus budget and prior year.
- Manages food, labor and paper costs and other controllable expenses.
- Manages costs by monitoring crew prep, production and procedures execution.
- Tracks waste levels using established procedures and monitoring crew position procedures.
- Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
- Communicates profitability performance and anticipated variances to DM and store management team.
Human Resources
- Ability to get along with staff and co-workers.
- Ensures the execution of the restaurant’s overall Human Resources programs.
- Processes crew applications and sets up interviews, checks references.
- Maintains an on-going system for the recruitment, development, recognition and retention of store management and crew.
- Manages subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals.
- Utilizes approved interviewing tools to identify qualified applicants who positively reflect Wendy’s image.
- Manages and resolves performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws.
- Ensures proper staffing levels are achieved.
- Interviews and hires crew to ensure adequate coverage.
- Conducts quality, timely performance feedback and performance appraisals for store management & crew.
- Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management.
- Serves as a role model, trains and coaches store managers in leadership, problem solving and other management skills.
- Ensures compliance with all federal, state and local employment laws.
- Maintains a work environment in which employees are treated with respect and dignity.
- Follows all company policies & procedures.
Quality, Service, and Cleanliness
- Achieves and maintains Sparkle certification through the execution of Quality, Service and Cleanliness standards.
- Trains and executes all food safety procedures and ensures compliance with Health Department regulations.
- Monitors product quality during shift by talking with customers during walk-through.
- Monitors product quality by managing crew performance and providing feedback.
- Interacts with customers and ensures a timely resolution of all customer complaints.
- Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary.
Training
- Provides proper training and development in compliance with the Company’s standards.
- Conducts timely and quality store orientations for managers and crew.
- Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed.
- Communicates and trains on operations changes and new products to managers and crew.
- Assists with new Assistant Manager training.
- Audits and reviews systems, checklists and work habits to ensure store personnel are demonstrating desired behaviors.
- Evaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers.
- Trains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction.
- Ensures safety training is conducted for all employees every period.
- Trains crew to maintain store cleanliness during shift by following the Company’s procedures.
- Provides priorities and task assignments to crew to accomplish store goals.
Operations
- Ensures store compliance with Company operating policies and procedures.
- Works with DM to establish store priorities and develops and executes store plans.
- Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings.
- Conducts regular managers meetings to communicate and reinforce priorities.
Controls
- Ensures execution of Company policies and procedures for the control of cash, property, product and equipment.
- Identifies and resolves potential security issues.
- Ensures cash, food, labor and wage guidelines are met.
- Manages store inventory (e.g. counts, levels, targets, waste, etc.).
- Complies with all safety and health standards and all applicable rules and regulations.
- Maintains safe working conditions by taking actions to prevent accidents and initiating corrective actions as appropriate to prevent recurrence of safety concerns.
Administrative
- Completes all administrative requirements and reports.
- Writes crew schedule to meet plans and objectives of unit manager.
- Analyzes P&L and reviews with management team.
- Manages employee files, payroll records and other Company records in accordance with Company policies and legislative regulations.
- Completes schedules, invoices, payroll records, P&L etc. on a timely basis.
- Performs exit interview process for crew.
- Reports all accidents promptly and accurately.
- Adheres to all Safety Program and Safety Marshal procedures according to policy guidelines.
Performs all other job-related duties as may be assigned or required.
*REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*
Supervisory Responsibilities
This job duty has four to five subordinate supervisors reporting to him/her. They are Crew Leader, Shift Supervisor, AMIT (if phase I), Assistant Manager and Co-Manager.
Qualifications
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Within 90 days of hire or promotion into position, must attend GM Core class and Crew Interviewing Workshop. Must be Serve-Safe Certified.
Age Requirements
Must be 18 years old or older.
Work Environment
The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office etc. The noise level in the work environment is usually moderate.
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