HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.
Marketing Senior Manager, HCP Omnichannel, Bone Health
Live
What you will do
Let’s do this. Let’s change the world!
In this position, you will play a meaningful role in the growth trajectory of an Amgen priority business - the Bone Health franchise - leading a variety of initiatives at the forefront of Amgen’s future-focus to deliver on the customer centric vision. This individual is responsible for architecting omnichannel digital strategies that enable brand objectives; building the franchise technology road map; and leading the connectivity with the bone ecosystem. This position will impart strategic thought, leadership, cross-functional collaboration, and employ a ‘customer-first’ mentality.
Specific responsibilities will include:
- Lead orchestration of HCP omnichannel strategy and execution, ensuring message and targeting consistency across channels.
- Find opportunities to create integrated customer experiences, using data and insights to determine next best actions or sequences for customer journeys.
- Partner with HCP Promo and MCM leads to prioritize messaging strategy across HCP ecosystem and collaborate with broader cross functional teams (Sales, Access, IDN) to ensure brand consistency.
- Manage customer engagement agency team on the omnichannel strategy and website execution.
- Own HCP website, Peer to Peer web hub and SEO strategy, UX, content, creative and execution.
- Build and expand on tools to support the sales force through digital channels including rep alerts, rep triggered emails, connect-a-rep and lead customer engagement team at field sales semester meetings.
- Partner with Customer Data & Analytics and Campaign Operations teams to identify business requirements and measurement needs of websites and field tools. Measure and assess the brand’s progress in delivering against goals. Identify trends and insights to provide optimization recommendations.
- Support the HCP omnichannel capability evolution - working closely with Global Commercial Capabilities Digital Technology & Innovations and Marketing Operations teams to ensure clear plans when it comes to new capability builds and quarterly planning.
- Measure and leverage customer experience data to determine opportunities to streamline customer journeys.
- Lead annual brand/tactical planning cycles, including identification of innovation and ’test and learn’ opportunities.
- Manage the internal legal, regulatory, and medical review and approval of new materials.
- Manage budgets and closely monitor performance, ensuring efficient delivery of all programs.
- Domestic travel up to 25%.
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The marketing professional we seek is a collaborative partner with these qualifications.
Basic Qualifications:
- Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization.
- Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization.
- Bachelor’s degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization.
- Associate’s Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization.
- High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization.
Preferred Qualifications:
- Experience developing and implementing innovative commercial strategies, within highly competitive markets where innovation and marketing prowess are a key factor of success.
- Experience executing and connecting a wide range of successful non personal initiatives.
- Experience leading partner agencies and cross functional partners to build and drive effective cross channel strategy and engaging creative across platforms.
- Demonstrated strength in leveraging analytics to translate data into insights and indicated actions.
- Omnichannel execution experience with attention to improving speed, quality, cost, and customer experience across multiple channels.
- Strong self-starter; project management and ability to lead others to meet multiple priorities simultaneously in a cross-functional environment.
- Strong communication effectiveness: The ability to effectively engage, connect, and influence others.
- Strong understanding of digital marketing, segmentation and audience strategy, and content development.
- Strong analytical skills, ability to draw insights from performance & analytics.
- Healthcare Industry experience.
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
- Stock-based long-term incentives.
- Award-winning time-off plans and bi-annual company-wide shutdowns.
- Flexible work models, including remote work arrangements, where possible.
Apply now
for a career that defies imagination
Join us.
careers.amgen.com
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
