Sonic Drive-In General Manager Post Falls, Idaho
At Sonic, you're a partner and we compensate you like one. It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, and sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe, and efficient manner, and our customers have an excellent experience.
Position: General Manager
Status: Exempt
Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees.
- Manage drive-in employees' compensation levels pursuant to company guidelines.
- Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience.
- Manage opening and/or closing duties.
- Handle and properly escalate guest issues/concerns.
- Handle and properly escalate employee issues/concerns.
- Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
- Lead regular team meetings to ensure employees are focused on operational standards and guest service.
- Manage and maintain all drive-in recordkeeping.
- Prepare and maintain all necessary operational reports.
- Develop, implement, and manage action plans regarding local marketing and business performance.
- Ensure proper maintenance of drive-in and equipment.
- Supervise and manage vendor performance.
- Comply with and enforce all company policies, procedures, and operational standards.
- Ensure compliance with all applicable federal, state, and local laws.
- Manage regular cleaning and sanitation duties pursuant to operational standards.
ADDITIONAL DUTIES:
- As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards.
- As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
- Move and stock food product weighing up to 50 pounds.
- Perform other job-related duties as assigned or required.
Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays.
Qualifications and Job Requirements:
Education:
Required – High school diploma or equivalent.
Preferred – Advanced studies in business, restaurant management, or related fields.
Experience:
At least three years of restaurant management experience (QSR preferred).
Experience running a restaurant shift without supervision.
Experience recruiting, interviewing, hiring, and managing employees.
Knowledge/Skills:
Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, accounting, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.
#J-18808-Ljbffr
