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Onboarding Engineer

Community Phone Company • Boston, MA, United States • $200k - $250k / year • 1m ago

[Full Time] Onboarding Engineer at Community Phone Company (United States)

Onboarding Engineer

Community Phone Company

Date Posted: 11 May, 2023

Work Location: Boston, United States

Salary Offered: $100000 — $200000 yearly

Job Type: Full Time

Experience Required: 6+ years

Remote Work: Yes

Vacancies: 1 available

About the role

As our Onboarding Engineer, you will be a key leader on our engineering team. You will be the Directly Responsible Individual (DRI) for the Onboarding Team, owning the first 30 days of our customer journey. You will be responsible for ensuring we deliver on our product promise of being a plug-and-play onboarding experience. You will collaborate with stakeholders in marketing, customer support, sales, and data. You will own business KPIs like onboarding NPS, customer support tickets in the first 30 days, and pre-30-day churn.

Our stack

Typescript/Javascript, React, Python/Django

You will...

Report on and improve central KPIs associated with onboarding
Collaborate with our Founding PM, our UX Designer, and our Product Marketer to design and implement an outstanding customer experience
Iron out issues with phone number port-in, device installation, etc.
Bring delight to our customers by understanding their pain points and what brings them joy in a new product
Own the full stack in this aspect of the Customer Experience, delivering features that span telecom infrastructure to mobile applications to web applications

You are...

Experienced with 6+ years of customer-focused engineering experience working in the full stack
Customer-Obsessed
Accountable
Product Thinking
Organized
Scrappy

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. We value Curiosity, Efficiency, Bias Toward Action, Transparency, and a Caring Mentality. Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment.