At Houston Methodist, the Director Specialty Pharmacy position is responsible for providing strategic direction for a system-wide comprehensive specialty pharmacy program along with retail operations. The position ensures the strategic and operating objectives are consistent with the goals, mission, and values of the organization. The position is responsible for ensuring standardization of specialty pharmacy services across the organization and a practice model that provides value-based care to patients. The Director Specialty Pharmacy position anticipates and recognizes evolving factors (i.e., pharmacogenomics, precision medicine, etc.) and directs the development of strategies to support the specialty pharmacy business.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring, and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS
- Directs, develops, and implements strategic and operational/high-level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service, and cost-effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
- Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.
- Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
- Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Ensures effective and efficient delivery, communication, and administration of the specialty pharmacy program across the organization.
SERVICE ESSENTIAL FUNCTIONS
- Oversees department operations, designated projects, schedules, and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Develops partnerships and ensures pharmacy services are supporting the needs of all primary customers across and external to the organization, including but not limited to: patients, executives, medical directors, physician groups, nursing, external entities, etc.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/licensing agency and/or department guidelines as applicable.
- Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
- Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Maintains integration of specialty pharmacy services throughout the entity to ensure compliance with legal requirements set by federal, state, and local agencies as well as rules and regulations of other accreditation/regulatory agencies that govern the practice of specialty pharmacy.
- Promotes positive patient outcomes and experiences through the appropriate use of pharmaceuticals.
- Provides oversight and guidance in conjunction with the quality management committee and the governing body to ensure appropriate monitoring of quality metrics, HM business practices, and compliance to accreditation standards and regulatory statutes.
- Ensures compliance of limited distribution drugs and specialty pharmacy network contracts.
FINANCE ESSENTIAL FUNCTIONS
- Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
- Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Optimizes drug therapy costs and revenue cycle as they relate to drug formulary decisions for the organization.
- Interacts with payers, insurance companies, pharmaceutical manufacturers, and other stakeholders in order to create visibility for specialty pharmacy services and establish relationships that will grow and sustain the business.
- Provides oversight of specialty pharmacy network applications.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and implements innovative solutions for practice or workflow changes to improve department, entity, or system operations by leading unit projects and/or other department/system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
- Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Partners effectively with stakeholders as appropriate.
- Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an ongoing basis. Conducts conversations with staff on their development and MDP.
- Maintains active involvement in professional organizations to stay abreast of current trends and to contribute to the growth of the pharmacy profession. Promotes and participates in education and research programs, including preceptorship with accredited residencies and undergraduate pharmacy programs.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
- Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.
- An advanced degree (i.e., master's degree or Pharm.D) strongly preferred.
WORK EXPERIENCE
- Five years of people management experience; for internal employees, four years of experience in pharmacy services with HM performance that demonstrates leadership responsibility.
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