Customer Experience Partner

Penn Foster • Colfax, NC, United States • $200k - $250k / year • 1m ago

Why Foster Caviness?

We are a different company. We work to live and promote a People First mentality through our values of Promoting Trust, being Purposefully Collaborative, being Positively Impactful and doing what we say through Progressive Action. We want to be a supply chain company that creates a legacy helping our people live their best lives and become the best versions of themselves. We champion the underdog, giving opportunities to those that embrace our culture and strive to help us on this journey to be better each day. We service our Military bases with fresh produce, we service our children with quality fruits and vegetables at their schools, and we provide food for a lot of the restaurants you may frequent. But we also believe in being more – being a supply chain solutions company, providing value-added services, and helping others find success through our partnership. We’re your neighbors – we live in the communities we serve and believe in giving back.

What We Offer:

We offer over 120 years of stability, community involvement and innovation. We offer the opportunity to collaborate with some great people, all doing what they can to make us a better company. So as a company, we work to offer a competitive wage and a competitive benefits package. Most of our benefits, including Medical, Prescription, Dental, Vision, Short-Term Disability, Long-Term Disability, Supplemental Employee/Spouse/Child Life Insurance, 401k (with company matching funds) and Paid Time Off (PTO) program, are eligible for enrollment the first of the month following 30 days of employment!

We also offer another special benefit, but eligibility for it takes 1 year – because you must embrace our values and our focus. Our People Helping People benefit allows employees to schedule off 8 hours per year to volunteer for a specific charitable non-profit, and we pay you to do it! We believe in giving back to our communities, and this is just one way we show it!

Thinking about Leadership? We offer our LDP (Leadership Development Program) annually, open to ALL employees no matter their role in the company at no cost.

And our Families Eat First program provides for a full box of produce for each employee, every week. Food brings people together, so why not enjoy some excellent quality produce, free of charge? Just another benefit that makes us different.

Joining the Family:

If all these things sound like something you would like to be a part of, then we encourage you to continue reading to see if this role might be a fit for you. If so, utilize the process to apply and start your journey.

Basic Job Concept:

Positively impact people! This is not your average Customer Support role – here you will be encouraged and expected to make magic happen on a daily basis. In this role you will be empowered to be yourself, build relationships with customers in order to effect positive change, strive to find solutions to our customers issues, and have a positive impact on our company, our community, and our future!

Who You Are:

You thoroughly enjoy making people smile and providing world class customer experience. You are a solution driven problem solver who seeks to find creative solutions to problems. You are a culture cultivator who lives “People. Food. Together.”, and you believe in the power of community and family. You embrace and engage your team and utilize your combined talents to create a powerful tool to create awesomeness.

General Summary:

At Foster-Caviness, we are reimagining what it means to provide our Customer’s with not just support, but rather an experience. As such, we are looking for partners to help us reinvent how we communicate and enter orders, expand communication with customers, identify the needs of our customers, liaison with other supporting departments on behalf of our customers, all while owning every customer experience with heart and passion. This role is best for an extrovert that looks forward to calling customers, engaging them in new ways, building relationships and anticipating their needs….and then making solutional magic!

What You’ll Do:

Own and facilitate an amazing customer experience!
Build relationships with existing customers and identify new areas of opportunities to improve their experience.
Identify new ways to positively impact our culture and community.
Care so much for our people that you refuse to allow them to be unsafe.
Work as an active member of the CE team to manage the business and achieve company goals and objectives.
Have fun and be a part of making Foster-Caviness amazing!!!

What You’ll Bring to the Table:

A sincere passion for positively impacting people and making work, fun (this is first on the list for a reason!)
Insightful, meaningful, relevant service skills and experience.
The ability to work as part of a team, lead a team, and perform consistently at high levels.
The ability to positively impact others, and turn frowns into smiles.
Commitment, loyalty, integrity, compassion, empathy and patience.

What You’ll Be Doing:

Assist with the design, development, and deployment of epic customer experience programs.
Provides day-to-day communication to customers including proactive guidance, troubleshooting support, and issue escalation.
Assist with the development and deployment of cool, relevant ways to liaison between Customer, Culinary Partners, and Support Teams.
Partner with Customer Experience Manager, Customer Experience Team, and Support Teams to drive the Customer Experience.

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