About the Job:We are seeking a Senior Support Engineer to join our Technical Customer Success team in
Boston, MA. As a Senior Support Engineer, you will be at the forefront of assisting customers utilizing the Qt framework and tools. Your responsibilities include efficiently handling support requests, offering technical assistance through email and virtual meetings, as well as identifying, troubleshooting, and resolving issues related to the Qt framework.
You will:- Process support requests from prospects and customers who are developers using the Qt framework and tools
- Provide technical support via email and, in some cases, virtual meetings
- Reproduce, troubleshoot, and resolve issues related to Qt framework and tools
- Develop and provide solutions for bugs found by customers
- Act as the direct contact for some of our Premium customers, understanding their challenges and needs
About You:- Strong programming skills in C++, experience in JavaScript is an advantage
- Experience with any GUI programming either professional or otherwise
- Experience with Qt
- Highly organized and solutions-oriented
- Good written and verbal communication skills with both internal stakeholders and customers
- Strong analytical and organizational skills with a curiosity for technical problems and motivation to help customers
What We Offer:- Comprehensive medical benefits
- 401K with company match
- PTO, sick time, and company holidays
- Flexible, hybrid work environment
- Company events
Be yourself at Qt:At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.
We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself.
About Qt:Qt Group (Nasdaq Helsinki:QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs almost 700 people globally.To learn more, visit www.qt.io.We give equal opportunities for personal growth and career development, regardless of gender, age, ethnicity, disabilities, nationality, sexual orientation, religious beliefs, political affiliations, marital or economic status, or position within the company.
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