Contract Voice Services Engineer
Location: Financial District, Boston, MA
Compensation: $60 to $65 hr. W2
Type: Contract
ID: j-2356
Posted: Feb 4, 2023
Summary
The Voice Service Engineer provides operational and engineering support for the voice/telecom infrastructure at Eaton Vance. The ideal candidate will possess the requirements listed below and will be energetic, flexible, and committed to excellence. The candidate must be self-driven but also work well within a team environment. A strong work ethic and desire to learn is also required.
This role requires that all successful applicants be fully vaccinated against COVID-19 as a condition of the engagement and provide proof of such vaccinations within 3 days of commencement of services.
Responsibilities
- Manage the trouble ticket queue for all voice-related incident tickets from end users, including break/fix tickets, 'how-to' questions/end user training, Move/Add/Change work, and helping other IT teams who interface with the Voice Team.
- Be on-site in our Boston office on a regular basis to provide in-person support to end users, including the ability to physically move telecom equipment such as phones from desk to desk and connect cabling beneath desks.
- Although infrequent, flexibility to travel to remote office locations for special projects or support needs.
- Configure and deploy Cisco telephones and voicemail accounts for new hires on a weekly basis.
- Assist or manage and execute special projects under guidance and direction of senior engineers.
- Write and complete technical documentation for end users (training docs) and team members (system/process documentation, network diagrams) and system audits.
Qualifications
- Administrative, engineering, and troubleshooting knowledge of Cisco voice infrastructure, including CUCM, Cisco IP Phones, Unity Connection, UCCX, Router gateways/CUBE (T1/SIP), and UCS/VMWare.
- Knowledge of other voice infrastructure is also desired, including eFAX and call recording technologies.
- Knowledge is required for both daily support activities, recovery from system issues/outages, and special projects such as upgrades, patching, acquisitions/divestitures/mergers, and other reconfigurations.
Diversity and EOE Statements
Our clients are committed to an inclusive workplace where we do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. They believe in diversity and encourage any qualified individual to apply. They are an equal employment opportunity employer.
BlueSkyClarity proudly believes that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with hiring practices. We are an EOE agency that seeks to increase our client’s diversity recruitment and hiring.
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