Senior Customer Success Manager - Remote

Clari • Boston, MA, United States • $200k - $250k / year • 1m ago

Senior Customer Success Manager - Remote

Qualifications

5+ years experience in B2B SaaS Customer Success roles
Verifiable track record of customer retention and growth by driving adoption, engagement, and experience
Aptitude for learning software and staying current on industry best practices
Ability to explain complex data relationships and technical issues in non-technical terms
Comfortable learning in a dynamic, fast-paced environment
Consistent diplomacy and poise while working through customer issues and escalations
Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Responsibilities

Act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey
Advise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trends
Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
Build strong customer relationships by maintaining high levels of adoption and engagement
Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)
Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)
Help resolve customer issues, requiring technical knowledge of the Clari platform
Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
Drive customer advocacy in the form of references, referrals, and case studies
Contribute towards a strong, collaborative team environment
Manage multiple priorities while maintaining strict attention to details

Benefits

Remote-first with opportunities to work and celebrate in person
Medical, dental, vision, short & long-term disability, Life insurance, and EAP
Mental health support provided by Modern Health
Pre-IPO stock options
Well being and professional development funds
Retirement 401(k) plan
100% paid parental leave, plus fertility and family planning support provided by Maven
Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
Focus on culture: Charitable giving match, plus in-person and virtual events

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