Senior Director Global Operations
New York City, NY, US
Job Description
Liaise with the account leadership team to make and implement decisions for operational activities aligned with strategic goals.
- Plan and monitor the day-to-day running of operations to ensure consistent and quality delivery of IT services.
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Manage procurement processes and coordinate material and resources allocation.
- Oversee customer operational processes and enhance customer satisfaction.
- Review financial information and adjust operational budgets to promote profitability.
- Work with project managers to develop budgets for special programs.
- Revise and/or formulate policies and promote their implementation.
- Manage relationships/agreements with external partners/vendors.
- Evaluate overall operational performance by gathering, analyzing and interpreting data and metrics.
- Work with tower heads and senior management to get the best performance from staff.
- Ensure compliance and conformity of IT services delivered to the client established regulations.
Job Requirements
- Minimum of 10 years of management and operations experience.
- Managing onshore and offshore teams covering different time zones.
- Proven experience as Director of Operations or equivalent position.
- Due diligent, proactive and problem solver.
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills.
- Strong analytical skills.
- Excellence and expertise in financial management, administration, and IT operations.
- Working knowledge of data analysis and performance/operation metrics.
- BSc/BA in Computer Science or relevant field; MSc/MA will be a plus.
Well qualified professionals please forward resume along with compensation requirements in complete confidence to the Pailin Group Professional Search Consultants.
Contact: Robert Martin, Information Technology Division Group Manager at rmartin@pailingroup.com
Pailin Group PSC
Our standards are as high as yours are, since 1989
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