Monday, January 15, 2024
Service Advisor - Pacific Honda
Job Summary:
A Service Advisor works with customers to schedule service work and communicate any additional service needed. Service Advisors also handle the administrative and customer relations aspects of service department operations and interpret customer concerns and comments for the technician, ensuring accurate diagnostics. The advisor then translates the technician's findings into language the customer will understand. As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.
Essential Functions:
- Greets customers and delivers a high level of customer service.
- Schedules service appointments and receives vehicle information.
- Listens to requests of the service desired and clearly explains information on the repair order.
- Refers the technician to the customer and/or test-drives the vehicle to confirm source(s) of service repairs.
- Estimates the cost and time needed to do the repair, considering the customer's schedule.
- Handles customer complaints in a satisfactory and timely manner, maintaining high customer satisfaction standards.
- Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.
- Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
- Builds rapport with customers and works to ensure they receive excellent service.
- Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.
- Provides pricing, delivery, and other order information to customers.
- Drafts purchase orders and invoices to submit to the accounting department.
- Maintains files of active orders and updates with changes to customer accounts or orders.
- Confirms credit status of customers with financial/credit department as required.
- Additional duties may be assigned as needed.
Qualifications:
Minimum Qualifications:
- High school diploma or equivalent.
- One year of experience in a customer service oriented environment.
- Valid Driver’s license and safe driving record; required to have California within 30 days.
- Ability to lift up to 15 pounds.
- Ability to perform all essential functions of the job description.
Preferred Qualifications:
- Ability to be a team player and work in a team environment.
- Dependable with a high stress tolerance.
- Excellent organizational skills and attention to detail.
- Ability to foster good customer and work relationships.
- Proficient computer skills and ability to learn database and ordering systems.
Physical Demands:
- Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds.
- Prolonged periods of working on the computer.
- Noise level is moderate.
Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!
We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race, religion, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, uniform service member status, military or veteran status, marital status, pregnancy, childbirth, medical conditions related to pregnancy, medical condition, handicap, physical disability, mental disability, genetic characteristics, genetic information, or any other protected status in accordance with the requirements of all federal, state, and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.
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