The Hired Guns are seeking a highly skilled Senior Product Manager, Logistics Strategy to deliver new and compelling customer experiences around digital returns for a top-ten e-commerce company whose impressive growth is making headlines.
The Nitty Gritty
The backstory on the organization and why they need to hire you!
By skillfully combining the power of the Internet with the best in retailing, this iconic business has quickly become a top-ten e-tailer and is poised to reach new digital heights in 2022. Due to their rapid growth in scale and success, they’re looking for a highly skilled Senior Product Manager, Logistics Strategy with experience in front- and back-end systems. The assignment is to lead strategy and execution for the return of items purchased online, providing a seamless and satisfying experience for the customer, while being super smart about the best logistical options.
You will lead the product vision, product roadmap, business cases, product design, technical development, launch, and ongoing optimization. In short, you will have an omnichannel lens on how people can return items – whether it be a mattress or a pair of jeans – in a seamless way. You’ll partner and collaborate closely with stakeholders across the company to evolve the digital strategy based on key business drivers. Delighting the customer and providing a terrific experience will be your #1 priority in this role.
Why You?
How you’ll know if you’re a fit…
Hands down – you’re great at spotting opportunities to take friction out of the customer’s experience in ways that support key business goals. If this sounds like you, keep reading.
The ideal candidate has a minimum of 5 years’ experience in a digital product, design and/or engineering leadership role (Bachelor’s degree required, with an MS, MBA or other relevant degree preferred). It’s a big advantage if you’ve worked for a top e-commerce company, SaaS provider, or digital agency.
You have experience leading both front-end and back-end product deliverables and an interest in supply chain and logistics. You’re inspired by the prospect of transforming the notoriously hassle-prone experience of returning items into an opportunity for customer satisfaction and potential monetization for the business. Cross-functional stakeholder management is one of the secrets of your success: you’re legendary for your expertise in helping finance, legal, stores teams, omnichannel, mobile app, and other product teams buy into your product vision.
Your product-management toolkit is well stocked with expertise in scaled agile methodologies, design thinking orientation, data-driven testing, usability, and customer-focused design. You thrive in a fast-paced, dynamic environment that requires you to orchestrate synergies across multiple product-delivery teams.
The Inside Skinny
Why you should quit your job right now and join this organization!
If you do this job right, you can take full ownership of the strategy for solving the challenge of digital returns at a top-ten e-commerce company – all while surprising and delighting the customer. This is an opportunity to solve a problem that could become a case study in Harvard Business Review.
#J-18808-Ljbffr
