About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.
PRIMARY DUTIES & RESPONSIBILITIES
- Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients.
- Identifies market trends and competitive rate actions and communicates those trends to the product and management teams.
- Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients. Build a solid understanding of target customers/assigned account base (contact, commodities/trade lanes, type of business, contract information/exceptions, and service requirements).
- Assists and facilitates the preparation of RFQs and bids.
- Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives.
- Provides weekly and monthly performance metrics to the sales administrator.
- Understands pricing and cost components associated with proposed solutions.
- Performs other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate.
- Enters new customer data and other sales data for clients into Toll CRM and maintains this information per company policy.
- Meets specific volume and revenue requirements for each product in the Toll portfolio as designated by the SVP, Sales.
- Manages time and sales territory to be able to reach the desired number of sales calls (10) on a weekly basis ensuring maximum Toll exposure to the market.
- Ensures effective and timely response to all sales leads/key correspondence within identified timelines.
- Manages expenses and other company assets in accordance with corporate guidelines.
- Performs other duties as assigned by management.
- Complies with the Toll Global Forwarding Business Improvement Programme Quality, Risk and Human Resource Reference Manuals and the Toll Workplace Standards and Code of Conduct and the GF Employee Handbook.
- Travel required (50% by car and 5% by air).
PHYSICAL DEMANDS
- This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.
- Must be able to travel.
- Ability to occasionally lift up to 10 lbs. required.
- Ability to talk and hear required.
- Ability to perform repetitive motions required.
- Ability to occasionally move inside the office.
- Must be able to remain in a stationary position for extended periods of time.
- Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required.
- Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.
JOB REQUIREMENTS
Essential Minimum Qualifications
- Bachelor’s Degree in Business or related field.
- Minimum of five (5) years’ experience in Sales/Business Development.
- Valid driver’s license required.
Preferred Qualifications
- Experience with Global Forwarding operations and market intelligence.
- Energetic, with a positive attitude.
- Self-confident and willing to take responsibility.
- Strong communication skills.
SKILLS ESSENTIAL TO THE JOB
Technical
- Windows Operating System.
- MS Office Applications (Outlook, Word, Excel, and Access).
- Working knowledge of Air & Ocean Freight operations, including Basic IATA Knowledge, FAA & TSA Regulations, Export Regulations/AES, Knowledge of FMC Compliance Requirements.
- Understanding of US Customs/Import Requirements.
- Value-based solution selling incorporating Ocean/Air freight/Customs Brokerage/Warehousing & Distribution services highly preferred.
- Proven track record of consistently exceeding objectives and quotas.
- Knowledge of transportation and logistics industry required.
Business
- Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches.
- Proven ability to handle confidential information with discretion.
- Ability to multi-task and work independently.
- Time management skills.
Human Relations
- Self-motivated, with an ability to self-manage.
- Strong interpersonal/communication skills.
- Excellent written and verbal communication skills.
ESSENTIAL PERSONAL ATTRIBUTES
- Energetic, with a positive attitude.
- Self-confident and willing to take responsibility.
- Strong communication skills.
- Role models the Toll Way, including the values which underpin how we achieve our goals: Integrity, Customer Centric, Progress, Teamwork, Accountability.
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