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JOB SUMMARY
Responsible for the implementation of strategic direction and ethical leadership of one or more lines of business and/or clients whose markets encompass a global and/or multi-market area. Is responsible for short- and long-term revenue growth and profitability of the assigned market and/or portfolio of clients. Emphasis is on integration of a variety of services and growing market/client share. Guides direct reports in client service orientation and consultative sales as well as the effective, efficient and ethical operation of their respective teams or accounts.
Accountable for driving growth and improving the technology platform to create efficiencies and increase performance. Brings innovation and a drive to challenge the status quo, applying clear strategic thinking. Focuses on results with the ability to drive data-driven decision making.
ESSENTIAL DUTIES AND RESPONSIBILITIES
LEADERSHIP
- Responsible for driving excellence in market execution and results.
- Mentors and inspires for continual development and learning.
- As an Enterprise Executive, seeks opportunities to promote the global interests of VAS on a consistent basis.
- Creates an environment where supporting all CBRE platforms is an objective and is enthusiastically embraced.
- Builds a cohesive, diverse team dedicated to ongoing improvement of service delivery platform and client relationships.
- Leads by example and models behaviors that are consistent with the company’s values.
GROWTH
- Builds a VAS business that is meaningfully larger and more capable of consistently delivering measurably better client outcomes than CBRE, or any competitor, has previously delivered.
- Builds a VAS business that is the market leader in all ACS VAS services in the Americas and sustainably grows its market share in all core services.
STRATEGY
- Develops and delivers the VAS business strategy ensuring alignment to Global VAS agenda and VAS Strategic Objectives/Goals.
- Promotes the VAS strategy ensuring support and engagement from VAS Business Lines. Serves as a custodian and advocate of the CBRE corporate strategy, integrates this fully into the line of business. Interprets and drives corporate strategy while tailoring to market uniqueness in the assigned line of business and geography.
- Deeply understands the VAS business and overall business and competitive landscape.
- Builds and executes against a strategic growth plan to include: M&A activity, strategic recruits, producer retention and solution selling platform opportunities.
- Balances the need to be risk aware with a commercial mindset.
PEOPLE
- Deeply understands the talent in the assigned organization and develops leaders who are demonstrably ready to succeed to the most senior roles.
- Continuously ensures that key positions within ACS are held by those with the talent and tenacity to consistently outperform all their counterparts at CBRE’s competitors.
- Acts with a deep sense of obligation to achieve the company’s goals regarding employee diversity as well as employee engagement.
- Works with business line leaders and the People team on the recruitment, development and retention of top talent across the business.
- Drives manager excellence and performance management, talent development and succession planning to develop and maintain a sustainable talent pipeline.
- Works with the People team to optimize the size and shape of assigned organization (including platform, spans and layers) to ensure the organization is fit for the future.
CLIENT AND COMMUNITY
- Leads by example in participating in market-facing activities.
- Ensures teams deliver on Client Care; builds effective relationships with CBRE’s key current and potential client base.
- Consistently improves the profile of the business line.
- Positively promotes the VAS service offering, working collaboratively with peers in other business lines.
- Ensures CBRE is considered best in class in all VAS Business Lines in the Americas and a trusted advisor to clients.
FINANCIAL
- Oversees and drives successful P&L outcomes for the ACS business in the Americas.
- Responsible for delivering the financial goals of the business, including topline revenue, EBITDA, operating margin and market share.
- Delivers VAS budget annually, actively participating in budgeting process.
- Provides regular reporting at local and regional level.
- Drives productivity improvements and profitability in the Americas.
- Exhibits financial savviness and growth, with demonstrated P&L growth and expansion.
- Evidence of M&A experience, development of new business, or expansion of services that has resulted in significant sustainable growth of P&L.
OPERATIONS AND PLATFORM
- Improves daily/weekly tracking of business performance providing ongoing visibility into billings and receivables, and tracks volumes, pursuits and opportunities that enables the ability to manage business proactively.
- Promotes and drives adoption of leading-edge operating platform, including technology and data as they are developed or supported within the company Digital & Technology (D&T) strategy.
- Exhibits passion for technology and leading change. Demonstrated experience with delivering change and innovation through an organization. Sees opportunity in data aggregation, centralization and process improvement.
- Works with VAS D&T and business partners to drive platform development and adoption ensuring the VAS systems enhance CBRE’s professionals’ productivity, reduces delivery time to clients and offers a consistent high-end quality product.
CULTURE
- Drives and rewards the behaviors that model the culture of engaging people through the organization and are aligned with the company’s RISE values.
- Fosters a culture that drives collaboration and information sharing across the matrix to ensure comprehensive analysis and decision making.
RISK
- Effectively manages risk in the ACS business, focusing intently on risks identified through the company’s enterprise risk management process.
- Understands and mitigates commercial and legal risk appropriately to successfully operate the business.
- Is an advocate for quality and risk management, actively promotes and ensures adherence to Practice Area Guidelines (including local addendums), strong risk management implementation in accordance with company guidelines.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree (BA or BS) from four-year college or university required. Master's degree (MA, MS or MBA) preferred.
- A minimum of five (5) years progressively responsible profit and loss business experience, or an equivalent combination of education and experience, sufficient to perform the essential functions of the job.
- Possesses strong experience in managing a large, diverse team.
- Has strong understanding of industry and specific line of business.
- Demonstrates knowledge/capabilities in the areas of financial analysis, business administration, legal, human resources, ethical practices, marketing, business development and consultative sales.
- Fosters a strong service-orientation and an advisory role in client relationships.
- Uses ability to think strategically and to synthesize the most complex business and financial data.
- Utilizes an entrepreneurial approach and develops innovative solutions.
- Prior managerial experience.
- Prior experience in leading company projects, practice groups or other functional roles.
CERTIFICATES AND/OR LICENSES
Any licenses required as appropriate for the business unit. Participation in professional and industry organizations desired.
COMMUNICATION SKILLS
Excellent written and verbal communications skills. Able to foster a strong service-orientation and an “advisory role” in client relationships. Able to comprehend, analyze and interpret the most complex business documents. Able to motivate and negotiate effectively with key employees, top management and client groups to take desired action. Generates powerful proposals and makes convincing presentations to achieve new business. Communicates regularly with employees to share business updates, company vision, etc. Communicates regularly with senior leadership.
FINANCIAL KNOWLEDGE
Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact division/line of business/company. Proven understanding of corporate financials and budget process and ability to manage discretionary expenses.
REASONING ABILITY
Able to comprehend and solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry environment. Draws upon the analysis of others (human resources, legal, finance/accounting and other shared services groups) to assist in making recommendations that have a direct impact on the company.
OTHER SKILLS AND/OR ABILITIES
A strong entrepreneurial and creative spirit. Some knowledge and understanding of all facets of property and asset management, leasing, brokerage, marketing, and financial reporting. Is flexible and adept at handling multiple priorities and initiatives. Displays excellent organizational skills. Above-average computer skills in Word, Excel and Internet usage. High level of integrity and ethics is critical.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives. Involved in developing, modifying and executing company policies that affect immediate operation(s) and may have company-wide effect. Decisions that would have effect outside immediate area of responsibility (i.e. other functional or operating areas) are approved by next level supervision and appropriate senior management prior to implementation. Erroneous decisions could have a serious impact on the overall success of function and/or division.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
US Company Profile
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at ****
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