Job Summary
DIRECTOR – DATA PRODUCT MANAGEMENT, TICKETMASTER CORE
Location: Virginia, New York, Los Angeles, flexible for other US locations with travel (<15%)
Division: Enterprise Products & Services
Line Manager: VP of Product, TM Core
Contract Terms: Full-Time
THE TEAM
Ticketmaster’s Enterprise Products team is committed to delivering an industry-leading experience for users of our suite of enterprise B2B applications and for the developers that build them. The team designs and delivers a collection of shared components, services, and user experiences to ensure that Ticketmaster’s powerful tools are easy to use, integrated, and provide a holistic toolset to empower a large variety of clients from venues and promoters to sports teams and touring artists.
THE ROLE
The Director - Product Management, TM Core will partner globally across the company to drive client and internal business value by defining strategies that improve the client and partner experience for accessing data and reports, and providing greater transparency on data availability for internal initiatives. Core products are at the center of Ticketmaster’s global operations - powering ticketing sales and event entry across the globe. This leader will be instrumental in keeping our teams focused on delivering against our product strategy, while partnering with internal stakeholders to make data available in our enterprise data lake and to develop and manage migration strategies that will bring our clients meaningful reporting & analysis improvements.
As a part of the Core leadership team, this role sits at the critical intersection of strategy and execution. This leader will be skilled at harmonizing data across multiple source systems, and managing a variety of engineering and product constituents in both data producer and data consumer contexts. In the near-term, one primary focus area for this role will be to partner with other leaders across the organization on a strategy to migrate components of legacy applications to more modern product offerings.
Responsibilities
- Lead a team of 1-2 product managers responsible for defining and driving our Data Producer strategy – including publishing data to persistent user environments and migrating data, APIs, and reports from legacy to target environments.
- Serve as a face to the global enterprise in conversations about data availability and our modernization agenda.
- Drive product roadmap working with other data product managers, designers, engineering, and operational teams.
- Partner with other product and design leaders on market and user research, and to de-conflict roadmap dependencies.
- Create buy-in for strategies and roadmaps to deliver features and to deprecate existing components.
- Bring strategies to life through requirements and actionable roadmaps that align business, product, and organizational goals.
- Work with engineering to deliver against goals; scope and prioritize activities based on business impact.
- Gain a deep understanding of internal & industry products, identify & fill product gaps and generate new ideas that support the effectiveness of our growing product management community; mentor other Product Managers.
- Develop timelines, prioritize tasks, plan resources, identify risks and contingency plans.
- Utilize trends and knowledge of the competitive landscape to identify gaps in current products.
- Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutions.
Requirements
- 8-10 years in a fast-paced technology company with experience in Product Management or Technical Product Management.
- Hands on experience working with modern lake-based data architectures, related data technologies, data management practices, and Producer/Consumer data governance frameworks.
- Experience working on data and/or report migration programs.
- Strong collaborator and communicator with executive presence and rigor for documentation.
- Experience within ticketing, live events, event management, or related industries a plus.
- Ability to think holistically and connect the dots between enterprise level tools and end user experiences.
- Experience working directly with engineering and design, utilizing agile frameworks (scrum, Kanban, SAFe).
- Proven ability to lead multiple concurrent projects involving internal and external clients.
- Experience improving user experiences and advocating for change.
- Prior experience working with geographically distributed teams is highly desired.
- Some hands-on experience with basic programming languages and software engineering.
YOU
- Enjoy slaying monoliths.
- Excellent written and verbal communication skills; online and in-person presentation skills a must.
- Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions.
- Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly.
- Self-starter, comfortable leading change and getting things done.
- Able to establish and develop relationships and partnerships with internal and external team members.
- Detail-oriented with strong problem solving and critical thinking skills.
- Able to manage competing priorities with little supervisory input.
- Flexible and responsive to changing situations.
- Able to work independently and as part of a team.
- Self-motivated and focused on achieving results.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Work Is Guided By Our Values
- Reliability- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
- Teamwork- We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
- Integrity- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
- Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The Expected Compensation For This Position In California Is
$160,000.00 USD - $200,000.00 USD
The expected compensation for this position in New York City is:
$160,000.00 USD - $200,000.00 USD
The expected compensation for this position in Westchester is
$160,000.00 USD - $200,000.00 USD
- Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California or New York City applicant might be paid. It assumes that the successful candidate will be in California or New York City or perform the position from California or New York City. Similar positions located outside of California or New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and NYC Laws, a potential new employee’s salary history will not be used in compensation decisions.
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