Chief Operating Officer
Location: New Brunswick, NJ, United States
Posted on: May 31, 2023
Profile
The Chief Operating Officer (COO) for RWJ University Hospital, reporting to the hospital President, will execute and drive the hospital’s strategic and operational plan, ensuring alignment with enterprise objectives, while also addressing local community population and patient needs. The COO is accountable for the efficient and fiscally responsible operation of RWJUH and will work with other hospital and system senior leaders to ensure a high level of productivity, consumer access, patient retention, quality, and service.
Responsibilities:
- Achieve the highest level of performance in RWJUH operating units.
- Establish, monitor, and manage a plan to ensure productivity, operational and financial performance, and patient throughput.
- Develop strategic initiatives necessary to integrate and expand services and population health initiatives.
- Enhance the quality, access, safety, and efficiency of patient services and increase patient satisfaction.
- Leverage the EPIC EHR platform to hardwire best practices and measure results and improvements.
- Facilitate collaboration with system senior leadership, department chairs, colleagues, and clinicians.
- Foster robust relationships with physician members of RWJUH.
- Serve as a crucial executive champion for system value-based strategic initiatives.
- Design organizational services collaboratively with community leaders and organizations.
- Optimize operations, finances, and customer service levels of RWJUH.
- Ensure close management of revenue cycle, including billing services.
- Demonstrate market agility in analyzing and evaluating opportunities for capital expansion.
- In partnership with human resources, recruit, develop, and retain the best talent.
- In partnership with marketing, further brand RWJUH in the surrounding community.
Qualifications:
- Master’s degree required; degree in health services, business administration, or medical doctor strongly preferred.
- Seven to ten years of significant career progression within healthcare operations/management.
- Demonstrated experience delivering excellent service, operational and quality outcomes.
- Strong business insight and sophisticated knowledge of healthcare funding.
- Highly developed communication, influencing, and negotiation skills.
- Experience using and analyzing information systems for optimization.
- A record of recruiting, training, and mentoring employees.
- A reputation for sustained, inclusive, trust-based physician relations.
About RWJUH New Brunswick
Robert Wood Johnson University Hospital (RWJUH) New Brunswick, an RWJBarnabas Health Facility, is a 600-bed academic medical center that serves as the principal teaching hospital of Rutgers Robert Wood Johnson Medical School.
RWJBarnabas Health is an Equal Opportunity Employer.
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