Position: General Manager
Location: Des Moines, IA
Job Id: 311
# of Openings: 0
GENERAL MANAGER
Reports to: Area Director of Operations. Position is exempt
WHO WE ARE
Hotels done differently. Aparium has just been named to the Top 25 Hotel Brands in the world by Travel + Leisure. We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Located in the Historic Hippee building, Surety celebrates the history of Des Moines while building the future of the City of Certainties. In banking, a surety bond is a guarantee - a promise that someone has your back so that you can make good on a loan. At Surety Hotel Des Moines, we make a promise as well; unmatched service, incredible design, a superior level of hospitality and a one-of-a-kind Iowa experience for all.
The hotel is managed by Aparium Hotel Group founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings. Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically.
WHO YOU ARE
When Aparium speaks of "cultural fit" for a position, it is largely due to the psychographic or lifestyle of an individual. This need is unique to Aparium, as personal interests and participation in an individual's community is critical to driving the company's translocal hospitality belief and operating principle. The key lifestyle components we expect of a General Manager for the hotel include the person's activities and interests.
The traits for the General Manager that propel the company's culture of translocal hospitality, intuitive service and collaborative spirit are the need to be adventurous, gregarious, harmonious, and intelligent.
THE ROLE
The General Manager has the responsibility to develop and drive the operating strategy for the hotel to ensure that it aligns with our company pillars of translocal hospitality, intuitive service, and collaborative culture. As the leader of the hotel, you are accountable for the guest experience, associate engagement, financial performance and revenue generation, among other responsibilities.
WHAT YOU WILL DO
- Collaborate frequently with headquarters for support, clarification, direction, approval, and potential risks; comfortable in leading through ambiguity to achieve certainty.
- Take ownership of the short and long-term profitability of the hotel.
- Act as the mayor of the neighborhood and create relationships and connections within the local community.
- Attract and select the most qualified, on-brand talent; develop and coach associates for future advancement.
- Reinforce the company's Art+ Science ideologies.
- Create a Food + Beverage driven environment.
- Encourage employees to follow instincts and use their best judgment to create experiences for guests.
- Believe in and exhibit the service chain profit theory.
- Ensure they and their executive team achieve their quarterly incentive.
- Dive deep into the sales and marketing efforts.
CAREER EXPERIENCES
- You have been a previous General Manager in a full-service hotel for at least three (3) years.
- You have worked for a boutique-style hotel company or independent hotel group.
- Bachelor's degree or related relevant years of experience is required.
- Proficiency of the English language in reading, writing and verbal communication.
- Adaptable interpersonal skills to represent hotel to local stakeholders.
- Comfortable in your own skin, know who you are and have a point of view.
LEADERSHIP ATTRIBUTES
- Highly analytical in thought and recommendations.
- Engages others in general conversation tactics to build rapport quickly.
- Approaches fact finding and discovery missions in a collaborative effort.
- Passionate in driving results of their effort and others.
- Comfortable in being a "general" in identifying strategic needs.
- Values the importance of making decisions with integrity.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.
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