Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Responsibilities
- Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
- Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Training and coaching associates in the facility to work safely while following all standard work and processes.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
- Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews.
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation, and assigned records.
- Create and implement plans to improve the safety, culture, and financial performance of the facility.
Qualifications
- 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
- Retail, grocery, military, restaurant, or equivalent experience.
- Bachelor’s degree preferred.
- Strong written and verbal communication skills.
- Strong skills with conflict resolution.
- Strong skills with team development and engagement.
- Proficiency in computer usage, email, and Google Suite.
- Ability to lead in an ever-changing environment.
- Proven track record of being a change agent with improving processes and efficiencies.
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business.
- Ability to stand, bend, reach, and walk during shifts.
- Ability to lift up to 49 pounds.
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