Come grow with us at one of West Virginia's most beautiful resorts! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.
Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the resort. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership:
- Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
- Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
- Set long-term goals and objectives for the resort and work towards achieving them.
Team Leadership:
- Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
- Provide guidance, mentoring, and development opportunities to team members.
- Encourage teamwork and open communication across all departments.
Operations Management:
- Oversee all operational departments including front office, housekeeping, food and beverage, spa, recreational facilities, and more.
- Ensure smooth day-to-day operations by implementing efficient processes and procedures.
- Monitor service quality to maintain the highest standards of guest satisfaction.
Financial Management:
- Create and manage the resort's budget, allocating resources appropriately to various departments.
- Monitor financial performance, analyze variances, and implement corrective actions as needed.
- Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Guest Experience:
- Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
- Address guest concerns and feedback promptly, striving for continuous improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
Facilities Management:
- Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
- Implement sustainability initiatives to minimize the resort's environmental impact.
Regulatory Compliance:
- Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
- Maintain health and safety standards for guests and staff.
Our Culture: Empowered to Make a Difference
- At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
- Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Our Values: People First, Integrity, Excellence
- People First: A talented, diverse, and passionate team working together with respect.
- Integrity: Honesty and accountability to ourselves and colleagues.
- Excellence: Surpassing expectations through dedication and innovation.
To succeed in this role, you should have:
- A proven track record as a successful leader as a hotel or resort General Manager or Managing Director role.
- A minimum of 7 years of hospitality experience showing progressive growth.
- A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
- Exceptional leadership and communication skills.
- Problem-solving abilities and critical thinking skills.
- The flexibility to adapt to varying shifts, including weekends and holidays.
- A commitment to maintaining a positive and organized work environment.
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