At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Location
NHQ
Purpose
- Apply deep analytical skills to help Hyundai/Genesis Motor America identify, coalesce, and prioritize voice of customer (VOC) issues.
- This position’s insight will reduce time to actionable insight that ultimately helps the brands be the best in the industry.
Major Responsibilities
- Triage new emerging VOC issues.
- Develop and manage a database of VOC issues, QIRs, QISs, Issue Status, and countermeasures.
- Leverage NLP and/or generative AI to summarize and join disparate datasets across several data domains:
- Repair Order Data.
- Techline Call Center Data.
- Customer Assurance Call Center Data.
- Survey Responses.
- Social Media.
- Internet Forums.
- Prioritize VOC issues based on failure rate and severity.
- Collaborate with Model Line Engineers, System Engineers, Call Center, and Aftersales teams frequently to gain clarity surrounding whether VOC issues have been addressed and if those countermeasures were effective.
- Create and manage workflows (Alteryx), dashboards (Tableau), and weekly reports (PowerPoint).
- Build, maintain, and deliver a broad spectrum of reports to key personnel with a high degree of automation and adaptability in mind (formulaic and parameterized coding style).
- Deliver high quality ad-hoc data dumps, metrics, ranked lists, and insights on an as-needed basis in various formats.
- Innovate new ways of problem solving that draw from best practices and innovations from other industries.
- Maintain and transfer knowledge of emerging trends related to analytics, data management, statistical computing/machine learning, business intelligence, data visualization, etc.
Authority
- This position requires a large amount of autonomy with regards to how analyses are conducted, deliverable due dates, and employee training/coaching.
- The position will aid in future hiring decisions and give input with regards to team member performance.
- Lastly, this position will be required to support and be responsible for analytical processes that take place outside of normal business hours.
- This role requires the performance of work directly related to management and/or general business operations.
- The exercise of discretion and independent judgment with respect to matters of significance is required.
Education
Must be a high school graduate. Master’s degree a plus. Bachelor's degree or higher in Cyber security, Computer Science, Engineering, Information Technology, or related technical field.
Related Experience
- Six or more years of experience in data and/or statistical analysis/reporting role.
- Automotive industry experience preferred but not required.
- One or more years of experience with Alteryx preferred.
- Prior experience with survey data a strong plus.
- One or more years of experience with Tableau desktop a plus.
- Prior experience in text analytics a plus.
- Business analyst certification a plus.
Skills/Knowledge
- Proficient in Microsoft Word, Advanced in Excel, PowerPoint.
- Strong written and oral communication skills.
- Must possess a strong analytical mindset.
- Possess the willingness to learn new tools/methodologies to solve current and anticipated issues.
- Able to recognize the needs of the end user and create reproducible solutions that answer those needs quickly and efficiently.
- Must be detail orientated with strong organizational and time management skills.
- Must possess a strong ability to document developed processes and best practices.
- Maintain a positive and “can-do” attitude and an unbreakable commitment to delivering high quality analysis.
- Strong technical skills in data wrangling and discovery.
Certification
- Alteryx, Tableau, or Python Data Science certification preferred, but not required.
Physical Requirements
Normal office duties. Travel: 0% - 25%
Work Model
#LI-Hybrid (60% Onsite/40% Remote)
Affiliate
#Hyundai
Compensation
$86,800.00 - $124,000.00 Annual
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay- the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
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