About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.
We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.
We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.
Overview The Branch Team Lead is responsible for delivering high quality member service while focusing on complex issues and using their knowledge of our multiple products to maximize member participation. This role will serve as a trusted advisor to our membership and will leverage their expertise to deliver a vision of financial well-being to our members while providing outstanding member service. As a Branch Team Lead in our branches you will have the opportunity to support branch leadership on day to day operations.
Responsibilities Qualifications- Must have HS Diploma/GED
- One year minimum of excellent cash handling experience
- Minimum 2-3 years of prior experience in financial services or sales-oriented environment required
- Experience in financial services and knowledge of financial services industry, products, and solutions
- Possession of strong customer service and sales skills, especially in a banking or retail environment preferred
- Excellent computer skills MS Windows and MS Office (Word & Excel)
- Ability to be well organized, team-player, motivated and flexible with working hours
- Outstanding oral and written communication skills
- Ability to perform multi-task and detail oriented
- Demonstrated ability and desire to thrive in a challenging fast paced work environment
- Is an enthusiastic, passionate, highly motivated self-starter with a strong work ethic.
- Communicates effectively and confidently while engaging all members and team members.
- Applies strong critical thinking and problem-solving skills to meet member and team member needs.
Target Base Pay$31 / hr
Compensation at PatelcoPlease note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We OfferPhysical Health:
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
- Rewards for completing wellness related activities
Financial Health:
- Competitive compensation packages with bonus opportunity
- 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition reimbursement
Emotional Health:
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
Personal Development:
- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Volunteer work
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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