Job Summary
The Senior Manager of the PBM Operations Polaris BPO Team will be responsible for leading a team of multiple individuals responsible for driving and delivering value-based projects that support the Polaris tool. In addition, collaborating with key business and technology partners across the enterprise to identify and implement end user tool improvements that enable company growth, reduced operating costs, and improved customer satisfaction. This role will function in direct alignment with key strategies to deliver affordable, predictable, and simple solutions to both our external and internal customers.
The Senior Manager supports team members that serve as the interface to the Technical Product Owners (TPO) for business applications, product or client requests to:
- Contribute to business requirements for new and existing systems from ideation through production and project oversight
- Contribute to business requirements for new and existing products from ideation through production and project oversight
- Apply corporate methodologies and tools (i.e. AGILE, JIRA, etc.) to technology dependent projects
- Establish, manage and lead development plans for team members. Understand skill gaps or development needs. Leverage best practices to incorporate into team development.
Essential Functions
- Create a culture and team dynamic to maximize a team environment
- Willingness to work a flexible schedule to accommodate business
- Ability to effectively operate within a fast pace, dynamic organization
- Ability to influence and build strong relationship across the organization
- Passion to lead with a desire to drive transformational change
- Participate in defining business requirements with business sponsors, TPO and System Engineering teams for new and modified business applications, product, or client requests.
- Apply Express Scripts project tools and methodologies (AGILE, JIRA) to advance business applications, products, or client requests.
- Must be able to adapt in a dynamic work environment and indirectly lead teams through changes positively
- Must have excellent interpersonal skills and have a demonstrated ability to work cross-functionally with other departments to collaborate, facilitate, and resolve issues and be able to develop customized solutions to meet business requirements.
- Must have excellent written and oral communication skills and excellent organizational skills.
- Must have a strong customer service focus and be detail oriented with strong analytical and problem-solving skills.
- Must be able to manage multiple projects and prioritize work for self and others and make independent decisions.
- Demonstrate ability to learn and apply new technical tools and techniques to support business applications, products, or client requests.
Qualifications
- Previous leadership experience preferred
- High School Diploma is required
- BA/BS degree in Business, Finance, IT, or related field preferred
- PBM or Pharmacy industry experience preferred
- Ability to perform data analysis and summarize findings; ability to use data to support proposal of potential solutions preferred
- Strong project management and organization skills preferred
- Strong focus on customer service preferred
- Excellent verbal and written communication skills preferred
- Ability to develop and deliver leadership updates required
- Ability to manage multiple timelines and deadlines required
- Excellent PC skills within a Microsoft Office environment required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
