Microsoft 365 (M365) is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive, and Teams with the desktop suite of Office products in an integrated service offering. Since its launch, the M365 service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the Microsoft’s business productivity solutions through the cloud. The service now extends these same capabilities to our consumer communication and collaboration products.
Are you a product management leader looking for an opportunity to innovate in the hardware health, diagnostics, and repair space for 500,000 machines?
Are you passionate about hyperscale cloud services, fleet management, and systems architecture?
Does developing sustainable and efficient solutions for our cloud services across a global portfolio of datacenters with planet-scale impact sound exciting to you?
If yes, then the M365 Core Platform team is just the place for you. We are looking for a Senior Product Manager who will lead the development of the server health, hardware diagnostics, and repair orchestration system used in the M365 Substrate. This position will involve a balanced set of incubation, design, growth engineering, data-informed decision making, customer focus, partner engagement, and execution skills. This position requires you to work with product leaders and architects across the company, datacenter operations personnel from around the globe, and some of the hardware engineers in the industry.
Collaborate – Build and grow the brain trust of professionals on performance, efficiency, sustainability, and resilience across the company. Strive to understand the motivations and goals of the teams we’re working with and work towards a better solution together.
Innovate – Care deeply about cloud technology, sustainability, costs, and efficiencies of the critical 5x9s services we are running. Be excited about making major changes to the service to improve Quality of Service (QoS). Drive technology innovations and optimizations for achieving higher utilization and scale.
Guide – Define the business goals for the team, then create and execute on a plan to meet those goals. Build a vision for changing the underlying technology of the service and guide the team through landing it.
Coach – Mentor peers on the team to help them to do their work. Model what it means to excel as a product manager.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Define product and technical vision and strategy for our server health, hardware diagnostics, and repair orchestration system.
- Develop tooling and systems for managing hardware lifecycle, warranty renewal, predictive failure, AIOps capabilities, break/fix repair coordination, and much more.
- Establish durable partnerships with other product, engineering, and support teams across Office, Azure, and Finance to drive execution and end-to-end ownership of complex, cross-organization projects.
- Influence partner teams to get alignment on technology direction and strategy for achieving these goals.
- Author strategy documents, whitepapers, and presentations for both an executive audience and engineering architects
- Mentor other peerson the team.
Qualifications
Required Qualifications:
- Bachelor’s Degree AND 5+ years’ experience in product/service/project/program management or software development
- OR equivalent experience.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Bachelor's Degree AND 7+ years’ experience in product/service/project/program management or software development
- OR equivalent experience.
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 10, 2024.
#M365CORE
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
