Program Director - Veterans Affairs Business Unit. This position requires competency working within AWS & Salesforce. Experience working with the Department of Veteran's Affairs is mandatory. This position is 100% remote.
This is a remote position.
Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.
Work on things that matter
Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government thinks about and uses technology.
Built for a remote life
Ad Hoc is remote-first and remote-always. We've designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that's welcomed.
Committed to high expectations and a welcoming culture
Ad Hoc values acceptance, accountability, and humility. We aren't heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time. We build small, inclusive teams to bring the best of consumer technology to the problems of government.
Veterans Affairs
The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable VA to increase the usage, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.
Primary Responsibilities:
- Manages all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple projects.
- Exhibits an extensive knowledge of fundamental project management processes, methodologies and tools and techniques and ability to adapt them to organization.
- Extensive experience with managing contract revenue, billable utilization, and gross margin achievement.
- Serves as a trusted advisor, with the ability to serve as the company's main representative with the customer.
- Cultivates and maintains strong customer relationships to understand needs, maximize customer satisfaction, and communicate overall project status.
- Employs executive presence to communicate with stakeholders; specifically associated with changes to program scope, timeline, or budget.
- Exhibits the ability to manage and support change management best practices; supports leadership with implementing organizational changes.
- Exhibits extensive influential skills to translate customer vision and drive project activities to successful outcomes; shapes customer success outcomes and metrics.
- Envisions and communicates the "big picture" and organizes people, technology, culture, and operations to drive solutions to significantly complex business problems.
- Manages contractual obligations and oversees and manages output of subcontracting partners.
- Oversees program/project activities and ensures they are compliant, completed on time, and within budget within a highly complex environment.
- Experienced with conflict resolution, with the ability to identify issues and conflicts and problem solve solutions, turning barriers into opportunities.
- Extensive ability to manage Project and Program leaders (if applicable) to communicate information effectively to a variety of internal and external stakeholders.
- Negotiates outcomes and agreements that benefit the project, program and company.
- Partners with practice and growth leaders to identify and drive organic and new growth opportunities. Extensive ability to develop strategic program plans that benefit the organization over the long term.
- Proactively identifies program risks, implement, and manage mitigation techniques in a timely manner.
- Extensive knowledge of ISO and CMMI quality standards and ability to ensure program adherence.
- Trusted ability to achieve CPARS ratings above Satisfactory.
- Ability to exude leadership qualities, with the ability to earn trust and respect from team members, and influence decisions that need to be made to make the project successful.
- Extensive coalition and team building skills; creates and builds team culture, must be able drive consensus despite dissent.
- Responsible for hiring, performance management, timecard reviews, PTO management and team development.
Basic Qualifications:
- Bachelor's and 10+ years of experience.
- 5 years of experience managing technology service delivery projects.
- Substantial experience working with the Veteran's Administration.
- Project Management Professional (PMP) and/or ITIL certified.
- Agile certification required (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.).
- Extensive experience with Agile project management methodology.
- Extensive knowledge of planning, programming, budgeting, and resourcing.
- Extensive experience with project management software tools.
- Prior government or government contracting experience.
- Extensive experience supporting FFP and T&M government contracting.
- Extensive experience delivering large-scale Prime contracts.
- Extensive experience managing subcontractors.
- Experience working within AWS & Salesforce.
- Experience managing 100+ employees (direct and indirect employees).
- Experience managing a $100 million portfolio in TCV and annual revenue.
- Ability to receive Adjudication from VA.
To learn more about working at Ad Hoc, please visit: https://adhocteam.us/join/
Benefits:
- Company-subsidized Health, Dental, and Vision Insurance
- Use What You Need Vacation Policy
- 401K with employer match
- Paid parental leave after one year of service
Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
In support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $180,000-$220,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
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