Who We Are
From our beginnings as a Portland neighborhood ice cream cart to becoming a beloved spot in every community we're in, the Salt & Straw story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream; it holds memories, smiles, and moments of pure joy. Our mission is to reinvent the ice cream experience with unexpected discovery and moments of full-face attention. We pride ourselves on our ever-evolving menu, offering Classic favorites and introducing new, exciting flavors to surprise and delight our guests.
Our Values
Our values are the foundation of our brand and the guiding light for our team, ensuring that our vision to create happiness through moments of wonder is realized in every scoop, every smile, and every shared moment. Our commitment to these principles shapes the culture of our workplace.
Create the Unbelievable: Join our team to turn imaginative ideas into tangible delights that surprise and enchant our guests.
Show Up Generously: Be part of a company where generosity means pouring time, attention, and care into every batch, serving joy and satisfaction in every cone.
Act with Thoughtful Curiosity: Join a culture of curiosity in our kitchen and warehouse, where questions lead to discoveries and innovations.
Share Human Kindness: Join a place where warmth, respect, and genuine care create richer interactions and sweeter moments.
Make It Count: Join our team to create memorable experiences, foster joyful moments, and build lasting connections.
Joining Our Team
You're the Scoop we have been missing!
Qualities We Cherish
We're looking for individuals who share our passion for excellence, creativity, and a positive attitude. Your unique talents are the secret ingredients we need.
Position Summary/Objective of Job:
The District Manager (DM) is responsible for overseeing the operations within the shops in their district. This leadership role is responsible for operational excellence, financial performance, people development, and alignment with company goals and values. They will work closely with cross-functional support teams, including People Operations, Marketing, and Finance, to ensure that shops are performing at a high level, both operationally and financially, while fostering an engaging, guest-centered environment.
Qualifications:
- Bachelor's degree in business administration, hospitality, restaurant, or operations management, or a related field, or equivalent education and experience.
- 7+ years of experience in food service, fast-casual dining, or hospitality required.
- 5+ years of multi-unit management experience, preferably in the retail or food and beverage industry.
- Experience in leading and developing a team of 4+ managers in a high-volume retail/restaurant establishment.
- Experience managing P&L and driving operational and financial performance.
Knowledge and Critical Skills:
- Desire to coach, mentor, motivate and manage Team Members with demonstrated ability to build and lead high-performing teams.
- Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
- Ability to travel frequently within the district.
- Availability during shop operating hours or after-hours for shop emergencies.
- Ability to work successfully independently and remotely.
- Must be able to drive shop performance through people management.
- Self-directed with organizational and proactive problem-solving skills.
- Excellent leadership and interpersonal skills with the ability to effectively communicate and build rapport with individuals at various levels of the organization.
- Proven ability to be flexible and supportive when faced with ever-changing priorities.
- Excellent collaboration and communication skills and the ability to bring legendary hospitality into all interactions with team, direct reports, and guest and vendor relationships.
- Ability to work with people of all backgrounds and identities.
- Excellent leadership and interpersonal skills.
- Proficiency in MS Office.
- Fluency in English.
- Valid driver's license and willingness to travel between shop locations as needed.
Wage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $107,950-119,400, highlighting its full earning potential within the broader range of $107,950-146,050.
Equal Opportunity
Salt & Straw offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please contact our Talent team at ta@saltandstraw.com.
Salt & Straw is proud to be an equal-opportunity employer dedicated to maintaining a work environment free of bias, harassment, discrimination, and retaliation. We believe diversity and inclusion is an indispensable Company objective and we insist that all Team Members and applicants be treated without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, genetic information, disability, veteran status, pregnancy, marital status, reproductive health decision-making (including childbirth, breastfeeding, or related medical conditions), age, or other condition or status protected by law. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state, and local statutes.
Salt & Straw participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
We can't wait to meet you!
