MARKET SUMMARY:
Michigan Group
DMC Children’s Hospital of Michigan, Detroit and Troy, Michigan
Since 1886, the Children's Hospital of Michigan has been dedicated to providing the highest quality of care to children and adolescents in a caring, efficient and family-centered environment. A proud member of the Detroit Medical Center (DMC), the Children's Hospital of Michigan is the first children's hospital in the state. This 228-bed facility has an international reputation in pediatric medicine, surgery and research, training more pediatricians than any other facility in Michigan.
The Children's Hospital of Michigan engages in groundbreaking research that has long shaped the science of pediatric medicine. The hospital is ranked as one of America's best pediatric hospitals by U.S.News & World Report and Parent Magazine. The hospital offers outpatient specialty and rehabilitation centers in Canton, Clinton Township, Dearborn, Detroit, Novi, Southfield and Troy.
The Children's Hospital of Michigan is specifically designed to cater to pediatric patients, providing a kid-friendly emergency room and inpatient facilities with features created just for children. With playrooms, activity centers, computer labs, a library and classrooms, the facility ensures a child's transition from home to hospital is smooth and supportive.
Children's Hospital of Michigan will improve the health and well-being of all children and their communities by advancing the science and practice of pediatric health care and through advocacy efforts.
The pediatric medical and surgical specialties share common values - to provide the highest quality of care for children, to inform that care through research innovations, and to ensure that children have access to the care they need.
Through an academic affiliation with Wayne State University and Michigan State University, Children’s Hospital of Michigan is an innovator in education and research.
From appendectomies to transplants, the Children’s Hospital of Michigan offers the state’s widest range of pediatric surgery options with a multidisciplinary team of health care providers delivering an unparalleled level of pediatric surgical care.
POSITION SUMMARY:
The Chief Operating Officer has responsibility for day-to-day operations of the facility and related services, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. The Chief Operating Officer will promote the facility’s position and image; reflective of the mission, standards and values of the facility, Tenet and the communities served. The Chief Operating Officer collaborates with the facility Chief Executive Officer and assumes responsibility for the ongoing effective operation of the department by exerting a leadership role that supports the hospital, mission, vision, goals and objectives while focusing on the patient, physicians, employees, volunteers and the community as customers. He/she is accountable for departments’ direction and coordination.
FUNCTIONAL EXPECTATIONS & REQUIREMENTS:
The Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans to optimize the long-term potential of the facility.
Other specific challenges include:
- Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
- Establish a plan to address productivity, operational performance, staff retention and satisfaction.
- Partner with medical staff to foster quality, efficiently provided care. Emerge as respected leader and decision-maker.
- Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
- Create an environment that supports employee satisfaction, improved service and quality. Initiate a strategic process that addresses continuous measurable improvement.
- Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as concerns physicians, employees and the community.
- Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
- Ensure positive employee relations and trust through communication, education, consistency and dependability.
ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:
Optimize Execution
- Establishes realistic and aggressive team/individual goals, and action plans that deliver results.
- Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge.
- Optimizes facility’s financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner.
- Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization.
Use Astute Judgment
- Demonstrates high level complex problem-solving abilities.
- Uses highly developed expertise in quantitative analyses to define and support facility goals.
- Understands business development and physician recruitment strategies that lead to a competitive advantage.
- Working knowledge of patient care standards reflected in federal and state regulation.
Lead Boldly
- Takes decisive operational action in high stakes situations or times of crisis and uncertainty.
- Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.
- Seeks and champions new ideas and initiatives that create operational/strategic advantage.
- Decisively confronts and resolves issues or barriers to success.
- Assumes CEO responsibilities in absence of CEO.
Apply Financial Insights
- Understands financial indicators/levels and delivers year over year improved financial performance.
- Uses financial and productivity analysis vs. anecdotes to make decisions.
Drive Organizational Success
- Builds consensus and commitment across disparate facility managers, physicians and home office staff with often competing priorities.
- Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs.
- Is an effective team member with the facility’s CEO, CFO, CNO, and DBD to pursue new growth, implement new processes, and/or address new challenges.
- Provides ongoing feedback, measurement and assessment process that measure performance to plan.
- Partners effectively with medical staff to continually improve the quality and level of services provided.
CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:
A minimum of ten years of successful progressive healthcare/facility management experience. A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer or Chief Executive Officer in a progressive, financially sound hospital system.
- High level, complex problem-solving abilities both in groups and in one-on-one situations.
- Demonstrated success in leading process improvement initiatives in a tertiary facility.
- First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.
- Highly developed expertise in quantitative analysis to support definition and advancement for the facility’s goals and objectives.
- Decisive leader, with the ability to understand physicians’ viewpoints and needs, and work strategically in the best interest of patients and the facility.
- Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements.
- Experience in a system with excellent employee, physician and patient satisfaction, quality and outcomes improvement programs.
- An understanding of information systems as they pertain not only to accounting but also to decision support, cost management and revenue enhancement.
Professional Attributes
- The ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues.
- Capable of working with staff and assisting them in their continued development.
- One who is open to change and new information, adapting behavior and work methods in response to new information.
- A high orientation to detail with proven analytical and financial skills.
- One who encourages open dialogue and delegates authority and accountability comfortably.
- The capacity, maturity, stature and communication skills to eventually assume a more senior leadership role in a hospital system.
- An individual who has successfully driven initiatives that require coordination from multiple constituencies.
Personal Attributes
- An individual of highest personal and professional integrity, principle and knowledge.
- Must listen actively and accurately, encourage input from others.
- Excellent oral and written presentation skills.
- A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.
Education/Certifications
An undergraduate degree from a recognized and accredited institution is required and MBA/MHA or equivalent is preferred.
Compensation
A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive benefits program, which includes relocation assistance.
Travel
Minimal.
Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
