General Manager - Narrative
Apply at The Jacquard Hotel & Rooftop - Cherry Creek
City, State: Denver, Colorado
Narrative in Cherry Creek is seeking a dynamic and experienced Restaurant General Manager to direct and organize the day-to-day operation of Narrative and its supporting outlets. This includes our signature three-meal restaurant and a robust yet approachable wine program. The primary objective is to uphold the brand standards and continually deliver outstanding guest service and financial profitability.
Salary: $80,000 - $90,000
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages all outlet operations to include guest service standards, product quality, cost controls, overall profitability, marketing initiatives, budgeting, and policy implementation.
- Monitor and develop team member performance, providing supervision and professional development.
- Curate the entire beverage program with strong wine knowledge to craft a global wine menu.
- Monitor and assess product and service satisfaction trends, evaluate issues, and make improvements.
- Be a business partner to the General Manager, Director of Food & Beverage, and Executive Leadership Team.
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
- Initiate and implement marketing and up-selling techniques to promote restaurant offerings.
- Ensure associates are knowledgeable about outlet offerings, products, services, and local area.
- Recruit, interview, and train team members.
- Monitor budget and review financial transactions for authorization and budgeting.
- Maintain food and equipment inventories and records.
- Develop weekly staff work schedules based on forecasted occupancy.
- Maintain regular attendance and high standards of personal appearance and grooming.
- Perform any other duties as requested by supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies:
- Observes and adheres to safety and security procedures.
- Ensures new hires complete orientation and brand-required training.
- Seeks out new assignments and assumes additional duties when necessary.
- Identifies and resolves problems in a timely manner.
- Demonstrates effective oral/written communication skills.
- Solicits customer feedback to improve service.
- Monitors and controls labor costs.
- Provides regular performance feedback and proactively addresses performance concerns.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree or one to two years related experience and/or training; or equivalent combination of education and experience.
QUALIFICATIONS:
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups.
- Ability to calculate figures such as discounts and percentages.
- Ability to perform basic computer functions including Outlook, Word, and Excel.
SUPERVISORY RESPONSIBILITIES:
- Position has management responsibilities of restaurant staff.
WORK ENVIRONMENT:
- Indoor work environment with minimal to moderate noise levels.
- Exposure to cleaning chemicals.
PHYSICAL DEMANDS:
- Stand more than 2/3 of the time, walk less than 1/3 of the time, lift up to 25 lbs.
- Push/pull up to 25 pounds.
Our company does not discriminate against its associates or applicants based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
Resumes and applications for employment will be evaluated based on qualifications to meet the requirements of the position.
About Us
We are interested in attracting and investing in talented, dedicated, and highly motivated associates who want to join a progressive organization. Our current and future success is based on our ability to predict associates' needs and recognize their talent.
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