Executive Director / Director Of Operations / General Manager

Holiday by Atria - Walnut Woods • Boyertown, Berks County, United States • $200k - $250k / year • 1m ago

Executive Director / Director Of Operations / General Manager

We create communities where employees thrive in their work, helping our residents thrive in their homes.

We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.

Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:

401(k) matching
Health insurance
Life insurance
Opportunities for advancement
Paid holidays
Paid time off

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Responsibilities:

The Executive Director is responsible for leading the community's day-to-day operations, including full profit and loss responsibility.
Plans, implements, and evaluates all aspects of operations.
Recruits and trains team members and has direct supervisory responsibility for a high performing team of leaders in the disciplines of sales, care, hospitality, and resident engagement.
Fosters an environment of high customer satisfaction and ensures a quality-oriented and engaged workforce.
Ensures compliance with all local, state, and federal regulations and focuses on creating a safe working and living environment.
Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives.
Regularly communicate performance with the Regional Vice President.
Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls.
Understand the community's care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address department concerns.
Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
Ensure adherence to the Resident's Bill of Rights.
Responsible for interviewing, hiring, training, developing, and evaluating assigned staff. Team sizes can vary; average range is 65-80.
Constantly assess resident needs in staffing levels.
Operate the community in accordance with Company policies and federal, state and local regulations.
Assist in developing operational budgets and capital requirements, including forecasting and approving all expenses.
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
Remain active in local community activities. Establish networks and resources for resident referrals.
Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
Able to work in various positions in the community and willing and able to fill in as needed.
Build a high-performing team and keep engagement high.
Meet financial management requirements for the community.
Maintain a safe working and living environment.
Actively participate in "in-house" sales activities, including prospective resident tours and special events.
May drive Company vehicle from community to social and other various destinations (only if required by community).
May perform other duties as needed and/or assigned.

Qualifications:

A Bachelor's degree in Business Administration, Healthcare Administration, or related subject is required.
Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred.
The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
Must possess a valid driver’s license.
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy.

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