JOB SUMMARY:
The Chief Operating Officer (COO) will oversee all programs and operations, ensuring seamless integration and maximizing impact. As a key member of the Executive Leadership Team, the COO will report directly to the Chief Executive Officer (CEO) and play a pivotal role in advancing and shaping the strategic direction and growth of ICL. The COO will collaborate closely with the CEO and the Executive Team to formulate and execute long-term strategic goals. They will be responsible for ensuring the effective and efficient delivery of services, driving ICL’s mission to enhance mental health and well-being for the communities and clients it serve.
ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)
1. Provide overall supervision, leadership and direction to ICL programs.
- Collaborate with executive team to ensure communication, coordination, and active support between administrative and programmatic functions.
- Lead, develop, and mentor a diverse team of staff, promoting a culture of collaboration and continuous improvement.
- Focus on skill-building initiatives, by providing on-going professional development opportunities to enhance staff competencies and career growth.
- Identify opportunities for growth, innovation, and improvement in delivery of services.
- Identify and improve policy, process, and systems barriers to DEI to plan for innovative, sustainable, and integrated programing.
- Ensure the implementation and adherence to trauma informed and person-centered care principles, emphasizing quality and compassionate service as foundational pillars of ICL operations and success.
- Promote internal collaborative relationships, and external partnerships.
- Monitor industry trends and adapt strategies to maintain organizational relevance and effectiveness.
2. Strategic Growth
- Partner with the CEO to lead the strategic expansion of programs, identifying opportunities for growth that align with evolving client needs.
- Collaborate closely with the CEO to develop and execute comprehensive growth strategies, ensuring alignment with ICLs mission, values, and vision.
- Utilize data driven insights and stakeholder feedback to inform program enhancements and innovations, ensuring the highest standards of service and quality care.
- Champion a culture of continuous quality and improvement, encouraging cross functional teamwork and innovative thinking to drive strategies forward.
3. Provide program oversight and evaluation.
- Oversee program operations including strategic and annual planning, budget oversight, and whole person health care model and quality.
- Develop, implement, integrate, and assess programs to ensure they are delivering on mission and are aligned with strategic goals, objectives, and priorities.
- Operate with a solutions-oriented mindset and identify opportunities to increase both efficiencies and outputs, value-based performance, and measurable impact.
- Create best operating practices among programs that effectively meet clients’, teams’, and organizational needs.
- Adapt a data-driven philosophy, to analyze, synthesize, compile complex data, and communicate opportunities and challenges clearly and transparently.
4. Oversee program integration.
- Active use of data to continually drive integration focusing on outcomes through behavioral healthcare, social determinants of health, and housing.
- Navigate the complex matrix of programs with the intent to integrate with a holistic approach and drive results with gravitas, sound judgement, and integrity.
- Identify trends, innovate solutions, and find efficiencies and integrations within a diverse program portfolio.
- Successfully integrate programs across organizational divisions and find efficiencies and solutions to drive intra-agency partnerships and alliances.
5. Responsible for managing external relations and fostering strategic partnerships.
- Build networks, beneficial partnerships, and coalitions with the broader community, government agencies and entities, funders, and external partners.
- Develop relationships with Managed Care organizations to position ICL to thrive in a value-based environment.
- Serve as a steward of culture and partner with Chief Development & External Affairs Officer regarding fundraising activities, grant applications, and donor relations to increase ICL brand awareness and support financial goals.
- Leverage relationships to amplify the organization’s impact.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
- Adhere to, foster, and promote ICL’s values of ethical integrity, compassion, equity and inclusion, accountability, quality, growth, and mastery.
- Highly qualified behavioral healthcare leader advancing integration and innovation in behavioral healthcare, primary healthcare, and housing.
- Experience running programs, assessments, integration, and quality improvement to yield create greater impact with client focused results.
- Monitor industry trends and translate into measurable action with a keen focus on change management and sustainability.
- Ability to use metrics and KPIs to monitor performance and drive decision making. Operational experience within integrated services, care coordination, clinics/treatment, supportive housing, treatment apartment program, and shelters.
- Leadership style built on establishing trusting relationships, credibility, and accountability to facilitate excellence and high performing teams.
- Outstanding verbal and written communication abilities. Able to generate excitement, enthusiasm, and commitment – helping others obtain a clear picture.
- Ability to manage complexity and accurately analyze situations. Acquires data from multiple and diverse sources when solving problems and uncovers root causes. Evaluates risks and benefits of different solution options.
- Experience with Electronic Health Records and using data to treat the whole client through an integrated process.
- Ensures Accountability. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results.
QUALIFICATIONS AND EXPERIENCE:
LCSW not required, but preferred. Bachelor’s Degree required; Master’s Degree in business, healthcare administration or similar (LCSW, MBA, MHA, MPH) preferred. A proven track record with 10 plus years of nonprofit executive management or related experience with content expertise in the behavioral health field, housing, and shelters.
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