Position Title: Manager of User Experience
Reports To: General Manager
Salary: $80,000-$90,000
Other Forms of Compensation: Comprehensive Benefits Package
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!
This position is eligible for an Employee Referral Bonus!
Job Summary
The User Experience Manager role reports into the Regional Experience Director. As the User Experience Manager you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our food program.
The User Experience Manager will oversee, help lead, and support a team of food service managers and hourly associates, guiding them towards excellence in hospitality, culinary innovation, digital engagement, and design.
This role is based in Cambridge, MA.
The Great Things You Will Do:
Implement regional strategies and identify new opportunities to deliver best-in-class hospitality experience:
- Service standards all food and beverage service areas
- Personalized food moments through pop-ups and activation
Manage the merchandising and visual experience of the physical space:
- Sensory experience (music, scent, lighting)
- Signage and wayfinding
- Merchandising and visual enhancements
- Food presentation
Relationships & Outreach:
- Work in partnership with key client groups to understand their needs and develop experiences that meet those needs
- Partner with site managers, cafe managers, and marketing to drive strategic initiatives
- Monitor and evaluate hospitality performance at the site, while maintaining regional alignment
- Identify training opportunities and implement comprehensive training programs for staff to ensure exceptional customer interaction
- Foster a positive work environment and work with teams to drive empowerment and pride in delivering exceptional food experiences
Our Ideal Candidate:
- Proven track record of success in developing and implementing strategies to improve the guest experience
- Strong understanding of hospitality standards and best practices
- Ability to work independently without operating in silos
- Have a relentless passion for food and beverage and a commitment to providing exceptional customer service
- Ability to problem solve and tackle problems with objectivity and a can-do attitude
- Drive communication and collaboration
- Emotional Intelligence
- Demonstrate adaptability and strength in adjusting to changing environments
- Motivate and inspire the team
- 5+ years of experience in the food, beverage, or hotel industry, with a focus on guest experiences
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Associates at Restaurant Associates are offered many fantastic benefits:
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Req ID: 1353106
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