What To Expect
As Tesla expands, we are seeking exceptional leaders to drive our growth by forming exceptional teams and refining processes that enhance the entire customer experience. As a General Manager, your primary responsibility is to guarantee the site's success by overseeing all sales and service operations. In this pivotal role, you will lead cross-functional managers and institute streamlined, customer-focused processes to propel Tesla's mission of accelerating the global transition to sustainable energy. We're looking for a candidate who can make a significant impact in this leadership position.
What You'll Do
- Team Development: Understands individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety.
- Customer Satisfaction: Manages the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationships.
- Adaptability: Excels in dynamic problem-solving, leading with a clear 'why,' and remaining resilient under pressure, while actively pursuing personal development.
- Results-Oriented: Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable.
What You'll Bring
- Bachelor’s degree, professional experience leading an end-to-end customer-facing operation in a fast-paced environment, or equivalent experience.
- Relentless drive for excellence; provides recognition and feedback daily while making team members feel included and valued.
- First-principles thinker who finds a creative path to solve previously unsolvable problems, with exceptional integrity through dedicated and ethical approach to sales and service operations.
- Commitment and enthusiasm to work evenings and weekends alongside the rest of the team.
- Must be able to stand or sit for 8 hours or more; occasional travel required for offsite meetings and events, typically less than 10% of the time.
- Valid driver’s license required.
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
- Family-building, fertility, adoption and surrogacy benefits.
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- LGBTQ+ care concierge services.
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
- Company paid Basic Life, AD&D, short-term and long-term disability insurance.
- Employee Assistance Program.
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.
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