Customer Solutions Lead

Softchoice • San Francisco, CA, United States • $200k - $250k / year • 1m ago

Customer Solutions Lead

Date: Sep 3, 2024

Company: Softchoice

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:
Helping our customers achieve their goals through solutions and services. The Customer Strategy and Solution Sales Team is accountable for the customer services sales strategy on select high-growth accounts and supporting district growth. We are thought leaders, champions of customer outcomes, and evangelists of our Softchoice strategy.

As a Customer Solutions Lead, you will help customers optimize IT and innovate business through our Professional, Managed, and Agility services focused on:

Business Consulting
Applications and Data
Collaboration and Productivity
Modern Infrastructure
Security

What you'll do:

Use your understanding of business goals and challenges to drive right-fit Cloud and Workplace solutions for clients.
Create and maintain market and sales account plans.
Drive growth and manage a book of business focused on Services and Cloud Consumption.
Collaborate with district sales teams and leaders to drive business outcomes.
Develop and evolve relationships with clients by supplying thought leadership.
Nurture strategic relationships with key partners and vendors.

What you'll bring to the table:

Experience using technical solutions to solve business challenges and goals.
Strong understanding of Cloud and Workplace solutions, including Azure, AWS, Google Cloud, and Microsoft 365.
Demonstrated experience developing and driving sales for Professional and Managed Services solutions.
Experience proactively managing relationships at all organizational levels and mobilizing stakeholders to execute and meet key deliverables.
Creative and analytical thinker with a strong client services approach and excellent decision-making skills.
5-10+ years of experience selling technical solutions in a sales or pre-sales role.
Ability to travel often within your Sales District (varies based on your specific district).

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

We offer hybrid and remote working opportunities.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the technology industry.
Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

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