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Workforce Specialist- Orange County

United American Indian Involvement • Los Angeles, CA, United States • $200k - $250k / year • 1m ago

Job Location: Orange County, CA

Reports to (title): Workforce Manager

Department: Workforce Department

Supervises: N/A

Working title: Workforce Specialist

Classification: Non-exempt

Salary Range: $24.31 - $29.31 hourly DOE/DOQ

Status: Regular

Hours/Week: 40+ hours/week

Effective Date: December 2022

Type of Position: Full-time

Revised Date: May 2023

POSITION SUMMARY

Under the direction of the Workforce Development Supervisor or designee, the Workforce Specialist is responsible for conducting an in-depth assessment of the customer's employment needs, developing a comprehensive service plan to address needs, and lead the customer toward obtaining full-time, unsubsidized employment. This position will provide ongoing training, supportive employment counseling, coaching, and mentoring to customers during their employment search. Building partnerships with community agencies and businesses for shared resources and training opportunities will also be an important role. They will research opportunities for career pathways, and other training programs and conduct outreach and recruitment on top of determining eligibility, entering documentation into customer case files, and preparing and submitting reports.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES

Knowledge of workforce development and managing job placement and retention programs
Outreach to local agencies and businesses to obtain current and accurate information on employment and training opportunities for customers including training site locations for WEX, OJT, or Internships
Administer and review comprehensive customer assessments to identify strengths and deficiencies of customers concerning training, education, and employment goals and objectives
Determine eligibility and create an Individual Employment Plan of services to clearly define a path to employment with customers
Provide ongoing employment and career counseling. Resource referrals to address issues, problems, and challenges in the areas of goal setting, problem-solving, life management, and related skills
Maintain contact with customers to ensure activities occur within time limits and in accordance with program and funding source requirements
Assist customers in the use of resources and technology for job search activities
Provide professional guidance or facilitate job preparedness workshops on resume development, interview techniques, and financial literacy as needed
Identify customers for whom work experience, classroom training, or on-the-job training would be appropriate guide them to those activities, and monitor the progress of these trainees, including job retention counseling, to ensure their successful completion of the activity
Conduct outreach, including cold calls, to the business community to promote program services and explain benefits and employment support services provided
Build and maintain strong relationships with local employers and partner with local agencies and businesses to identify resources to address and maximize customer employment retention and career development
Collect labor market information regarding job openings, entry and skill requirements, and other occupational information
Conduct follow-up employment verifications with customers who have obtained employment and their employers under program guidelines
Maintain contact with the customer and their employer to address possible issues that may affect ongoing employment
Conduct customer recruitment and outreach activities
Identify and recruit employers and customers to participate in UAII Workforce Development Job Fair(s)
Process program paperwork in accordance with agency program deadlines and prepare and submit monthly reports
Represent the agency and communicate accordingly at identified community, government, and/or business meetings
Provide reports to the Program Director or designee as requested
Keep the Program Director well-informed regarding activities, pending issues and potential problems
You may perform all elements of this position or identified components, other duties as assigned or required for the position or organizational efficiency and effective client service

MINIMUM QUALIFICATIONS

Qualifications:

Job Placement Skills
Knowledge of area job market and workforce trends
Demonstrated experience facilitating workshops and training
Excellent customer service and problem-resolution skills
Experience and knowledge of DOL, WIOA, EDD, and DPSS regulations
Demonstrated success in programs that meet and exceed contract performance goals
Able to work independently and as a team member who consistently demonstrates professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior
Able and willingness to work with culturally diverse populations
Sensitive and/or knowledgeable to the needs of the American Indian community/culture

Education & Experience:

Bachelor's Degree from an accredited college or university or equivalent education and experience
1-3 years related work experience in workforce development or related arenas
An equivalent combination of education and experience sufficient to perform the essential functions of the position

Certifications:

A plus but not required

Confidentiality:

Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
This position has access to sensitive information, and a breach of confidentiality will be grounds for disciplinary action up to and including immediate termination

Communication/Interpersonal Skills:

Possess the ability to communicate with others in a courteous and professional manner
Excellent oral and written communication skills
Excellent grammar and spelling skills
Proficient in English

Technology Skills:

Proficient in Google Suite (Mail, Calendar, Drive)
Proficient in Microsoft Office (Word, Excel, PowerPoint)

Other:

Available and willing to travel as needed
Available to work evening and weekend hours as needed
Willingness to learn new skills and participate in training sessions relevant to the position

POSITION PREFERENCES

Experience working with the American Indian/Alaskan Native community
Experience working with nonprofit organizations, community groups, and performance-based government contracts
Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)

WORK ENVIRONMENT

Work environment: The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is required to frequently stand, walk, sit, bend, twist, talk and hear. There are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicating with patients, vendors, and staff. UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.

Mental demands: There are several deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.

PERFORMANCE EXPECTATIONS

In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:

Uphold all principles of confidentiality and patient care to the fullest extent
Meet or exceed the performance standards as set by your supervisor
Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
Possess cultural awareness and sensitivity
Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook
Work independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationships

EQUAL EMPLOYMENT OPPORTUNITY

United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older considers age a non-merit factor in all employment decisions and considerations. UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.