Founded in 2007, Rethink Ed, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life. Rethink Ed helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents. With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, Rethink Ed’s four platforms are changing the world one student, one teacher, one classroom at a time.
The Professional Services Coordinator (PSC) will work with multiple school districts to support the implementation process and fidelity of successful platform implementation and customer satisfaction.
Reports to: Professional Services Manager (PSM) or Director of Educational Partnerships (DEP)
Duties and Responsibilities:
Professional Development
- Create and deliver engaging and effective professional development sessions (may be delivered virtually or in-person, as well as individual, small and large group training). Ensure rapport and relationship building is built into every interaction with district partners.
- Remain up to date on all product and content launches and communicate those updates with customers while effectively and efficiently supporting problem-solving any issues that may arise.
- Customize presentation and messaging to the specific needs of the customer.
- Use strong listening skills and adapt presentations and supports to the needs of the audience based on feedback, reception, and questions.
- Collaborate with other professional services team members, including but not limited to, the PSM, to develop system-wide supports and materials for customers and strengthen professional development content.
Knowledge and Expertise
- Maintain expert content knowledge of best practices in behavior analysis, social emotional learning, mental health, multi-tiered systems of support, and special education.
- Communicate best practices for implementation and delivery of product to customers and internal teams.
- Maintain knowledge of state and district specific standards, customer-based role changes, trends, and current events that may influence the customer experience.
- Participate in ongoing professional development activities scheduled for the professional services team.
Customer Management and Engagement
- Exceptional awareness and service to address customer needs and overcome issues.
- Respond to customer needs within 24 hours and communicate with the product support team any details to resolve the issue.
- Strategically plan and deliver effective customer communications as assigned by PSM.
- Create opportunities to facilitate strong professional relationships with customers.
- Adapt implementation supports to address unique customer needs.
- Monitor customer utilization trends and bring suggestions for strategies to improve or maintain progress to monthly review with DEP.
- Capture customer feedback and bring suggestions for strategies to improve or maintain progress to monthly review with supervisor.
- Follow up with district partners within 24 hours of providing training or meeting with any implementation team members for next steps in implementation planning.
Professional Behavior, Communication & Time Management
- Ensure outlook calendar is updated daily and shared with your supervisor and team.
- Meet all deadlines assigned by supervisor including presentations, support materials, implementation requests, and data reports.
- Develop all assigned tasks to meet requirements set by supervisor with minimal supervision.
- Demonstrate excellent communication skills with customers and internal team including active listening, verbal, and written communications.
- Complete and submit reports, data, and expenses by due dates as assigned by company process and/or supervisor.
- Take ownership and responsibility for actions, projects, and assignments.
Company Support
- Attend and engage in all company and team meetings.
- Volunteer to participate and develop tools and resources to benefit Rethink and Rethink Ed.
- Provide assistance to other regions and/or departments as required.
- Provide mentorship to new employees in similar roles as assigned by supervisor.
- Represent Rethink Ed at conferences or other assigned events, providing support to the sales team as directed by supervisor.
Qualifications Required:
- Bachelor’s Degree in Education, Psychology, Counseling, Behavior Analysis, or related field.
- 4 or more years of experience working as an educator in a classroom utilizing Social Emotional Learning and/or behavior analytic principles.
- Staff training and presentation experience.
Preferred:
- Active Teaching Certificate or Professional Certification/Licensure (BCBA, MSW, LCSW, School Psychologist).
- Master’s Degree in Education, Psychology, Counseling, or related field.
- Bilingual in Spanish preferred.
Salary Range: $75,000 - $85,000
Location: Remote opportunities are available to candidates who reside in Southern California.
Our commitment to an inclusive workplace:
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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