Who We Are:
IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.
IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Essential Duties & Responsibilities:
The Area General Manager is responsible for the overall performance of the Detroit (Melvindale) Service Center. This role encompasses Profit and Loss responsibility, leading the business unit to meet safety, operational, profit, sales, and customer KPI goals through the IPS operating system known as CIPS (Continuous Improvement Process Solution). The role includes managing and growing three key value streams: in-shop repair, new motor distribution sales, and field service. The Area General Manager will cultivate a culture centered around IPS values using a Servant Leadership approach, while also recruiting, developing, and engaging top talent.
This Area General Manager will maintain the momentum following our achievement as the 2024 IPS Service Center of the Year!
- Sales & Customer Service: Develop and implement sales strategies, direct execution for the Sales function, and ensure exceptional customer problem resolution to deliver an “Unmatched Customer Experience.”
- Operations: Oversee shop and field operations, including hiring, training, and evaluating employees. Design optimal organization structure and assess business performance against goals.
- Continuous Improvement: Lead the CIPS program implementation, promoting decision-making at the lowest level, and empowering employees to use data and visual management for waste reduction.
- Financials: Develop business strategies, annual operating plans (AOP), and tactical execution to achieve objectives. Monitor financial, sales, cost, operating, and customer service trends, making adjustments as necessary.
- Safety: Ensure compliance with HS&E requirements to protect employees, the public, and the environment.
- Quality: Develop and adhere to the IPS quality management system, ensuring compliance with ISO standards and industry/customer specifications. Drive adherence to standard work instructions and enhance the location’s systems.
Additional Responsibilities:
- Solve problems and overcome obstacles to achieve business goals.
- Communicate effectively with stakeholders, from Executive Management to shop personnel and customers.
- Collaborate with cross-functional teams and optimize resources.
- Analyze industry, market, and service center trends to address issues and seize opportunities.
- Demonstrate strong leadership, planning, organization, and resource management skills.
- Continuously learn and apply emotional intelligence to support team development.
- Leverage best practices to advance facility skills and knowledge.
- Analyze financial data to enhance operational and sales efforts.
- Apply organizational design principles to optimize structure and facilitate growth.
- Lead change initiatives and drive process excellence.
- Develop and maintain key customer relationships.
- Exhibit excellence in verbal, written, and presentation communication.
- Lead and develop effective cross-functional teams in a matrix organization.
- Manage the complex asset repair business with diverse customer segments and product lines.
- Embody IPS values and practice Servant Leadership to remove obstacles, develop the team, meet performance objectives, and drive business improvement.
Qualifications and Competencies:
- BA/BS in Engineering, Supply Chain, Operations Management, Business, or a related technical degree. MBA and Lean Certification are considered a plus.
- 7 years in general management or operations within an industrial services business, particularly in rotating equipment.
- 3 years of Lean Manufacturing or Six Sigma problem-solving experience.
- 5 years managing large-scale projects.
- A total of 10 years in related disciplines.
- Background in motor repair and application is advantageous.
- Entrepreneurial self-starter with project management and prioritization skills.
- Proven ability to drive results and lead change initiatives.
- Strong technical acumen in managing complex asset repair businesses.
- Excellent communication, leadership, and team development skills.
Benefits:
- Paid Time Off (PTO)
- 401k Employer Match
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Safety shoe & glasses reimbursement
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
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