United Surgical Partners International is currently searching for a Market President I for their Midwest market. The Market President I is responsible for the delivery of high-quality clinical care, exceptional patient satisfaction to our patients, development and implementation of my market’s strategic plan, growth that exceeds industry averages, and achieving expected financial performance. The Market President is expected to mentor, develop and train Regional Vice President(s), Administrators and other key personnel to enhance their skills and ready them for success in future roles in the Company. The measurements for success of the Market President are: demonstrated improvement in quality and service indicators, growth in case volume, recruitment and retention of physicians, achieving budgeted EBITDA and Contribution to goals. This Market President I position is for USPI’s operations in multiple states.
RESPONSIBILITIES AND EXPECTATIONS
QUALITY
- Must demonstrate an uncommon dedication to the delivery of the highest quality clinical care and patient satisfaction in keeping with USPI’s Mission.
- Must be fully engaged and have a high competency with all aspects of USPI’s EDGE.
- Actively utilize the USPI’s EDGE reporting to establish quality goals and objectives within market
- Advocate for USPI’s EDGE with partners and teams and hold market segments accountable
- Report quality measure performance data to health system partners
- React appropriately and in a timely manner to USPI’s EDGE event reports
- 1st Response calls and follow-up
- Oversee and hold facilities accountable for maintaining or acquiring accreditation within USPI’s recommended guidelines
- Utilize Patient Satisfaction surveys as a tool for ongoing improvement within Market
GROWTH
- Participate in the development of the annual strategic plan for Market with health system partner(s) and in alignment with USPI’s overall strategic direction; incorporate long term goals and vision
- Communicate and implement the strategic plan directly and through their leadership teams; identify milestones that will drive motivation and accountability
- Monitor and oversee the Growth and Sales Plans for each facility and for the Market, coordinating with RVP(s), Partnership Vice President, Physician Liaison(s), and USPI’s Development team
- Assist USPI’s development team with projects in the Market by supporting new center development or acquisition transition; add value through lessons learned and long-term market strategies that consider multiple perspectives
LEADERSHIP
- Inspire confidence in partners, team and management through effective communication and priority setting, attention to detail, and strategic alignment
- Have a strong, adaptable presence that enables effective relationships and aids in establishing credibility with both partners and team
- Maintain an appropriate focus on organizational development and succession planning as well as employee recognition; understand peoples’ strengths and opportunities and use them to plan an effective organization
- Effectively get things done through others by setting clear expectations and holding people accountable; empower team to make decisions and create a climate where they want to do their best; understand the organization well enough to minimize obstacles
- Utilize Physician and Employee Satisfaction surveys as a tool for ongoing improvement within market; invite input and feedback from customers and team
OPERATIONS
- Attend facility level Board Meetings and Health System Meetings.
- Ensure that USPI’s EDGE is fully deployed within the Market, leading the effort to establish USPI’s EDGE as the cornerstone for operational and financial processes
- Ensure annual RVP Audits of internal controls occur at each facility within the Market where applicable
- Participate as lead executive on Monthly Operations Review calls, summarizing results to COO
- Prioritize/coordinate all USPI resources as needed for the facilities to achieve goals/objectives
- Must have the functional and technical knowledge and skills related to financial statements, balance sheets and other operational reporting to make decisions and set priorities accordingly; can learn on the fly
FINANCIAL PERFORMANCE
- Must have superior financial and analytical skills.
- Oversee the development of the annual Market budget; bring multiple aspects of the market and company strategy to the table for consideration
- Accountable for financial performance of the Market, with expectations that the Market budget is met or exceeded each year
- Report in writing and verbally, clearly and concisely to upper management and health system partners on key drivers and trends in performance
COMMUNICATION
- Facilitate communications between health system partners, physicians and USPI
- Communicate with all Partners consistently and effectively
- Attend, when appropriate, Partners’ Advisory Board, Governing Board and Partnership Meetings
- Attend, when required, Governing Board meetings of individual facilities
- Host Market Operations meetings with management team
- Attend all USPI management meetings throughout the year
- Build strong relationships with physicians and/or health care systems
- Applicants MUST HAVE ACUTE CARE HOSPITAL OPERATIONS BACKGROUND (CEO/COO) including DIRECT OVERSIGHT OF OPERATING ROOMS.
- Bachelor's Degree in one of the health professions, business administration, public administration or other suitable field. Master's degree preferred
- Minimum ten years of experience in a top administrative or management position in the ASC industry
- Excellent verbal and written communication skills.
- Ability to work well with healthcare partners, physicians, employees, patients and others
- Ability to write reports, business correspondence and procedural manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to work with mathematical concepts for the purpose of financial budgeting, reporting and analysis
- Candidate MUST reside in Ohio or Indiana or be willing to relocate to the area
- In addition, they must be familiar with the Midwest market
CRITERIA FOR EVALUATION
- Annual Performance Management Plan (“PMP”) Goals with quarterly review
- Financial Goals
- Development Goals
- Health System Partner feedback
- Physician feedback
- Employee feedback
TRAVEL
- Minimum 50 to 60 percent travel
- Selected candidates will be required to pass a Motor Vehicle Record check
USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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