At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIES
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyze reporting to create and implement action plans to improve store KPIs, including:
- NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
- Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
- Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
- Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge of operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash registers, computers and calculators
- Ability to manage time under aggressive deadlines
PREFERRED QUALIFICATIONS
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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