Job Title
Sr Director, Head of Technology - Multifamily
Job Description Summary
The Head of Technology - Multifamily is a full-service technology resource for Asset Services Multifamily initiatives. The focus of this position is to lead a product management team, and provide leadership for the strategy, definition, roadmap, and go-to-market approach for C&W’s Multifamily business line. This position is expected to manage the business and technology relationship, at a strategic level, and communicate direction to the Multifamily Technology team. Must be able to communicate and collaborate across other service lines, other technology teams, delivery and support teams, and clients.
Job Description
New Idea Intake / Solutioning
- Stakeholder Engagement – partner with key service line stakeholders to review backlog of new ideas and enhancements to review and prioritize. Work with Delivery Leader to validate needs and overall requirements for each new idea and take part in annual business-technology strategy.
- Solution Design – in conjunction with business line Sponsor, design the overall solution considering data standards, standard deliverables, and reports. Validate and advise through architectural reviews, usability, and integration methodologies. Work with Business teams to design and implement centralization efforts.
- Backlog Management – own the backlog and usher each item through the review phases to validate business case, proof of concept (if necessary), funding, vendor contracting, standardization including staff plan, communication plan, requirements, vendor engagement, data modelling, acceptance, as well as transition to delivery, support, and operations.
- Software Vendor Selection – responsible to own the vendor selection process including buy/build/partner decisions. Responsible to have a strong understanding of the service-line specific software marketplace, ability to provide a functional and technical comparative matrix, as well as manage the rating and assessment with key stakeholders. Partner with internal teams to usher software vendor through various stage gates including IT Compliance reviews, Product Review Board, procurement due-diligence and legal.
- Funding – in conjunction with stakeholders, complete a one-page business plan and establish a detailed cost estimate and ROI model that includes hardware, software, and headcount requirements for all phases of acquisition, proof of concept, standardization, and delivery. Usher the business case through a formal Request for Authorization (RFA) and establish a purchase order for full funding.
- Contracting / Legal / Commercial – organize and lead internal partners, executive sponsors, and the vendor through agreement on commercial terms & conditions. Assist and advise the executive sponsor through the negotiation process until final agreement is reached.
- Product Roadmap – own the formal communications of the product roadmap considering various audiences (internal vs. external).
Existing Product Governance
- Vendor / Partner Management – own the ongoing relationship with the vendor including organizing annual business reviews, bi-weekly rolling action item list (RAIL) management, Contract & Billing Management, Escalation Management, Application Performance Monitoring, Support SLA monitoring.
- Marketing (internal & external) – serve as the evangelist for the Technology platform and seek to elevate messaging to internal partners and external clients. Coordinate with internal marketing teams to define required content and calendar.
- Ideation / Thought Leadership – as a value-add partner to the business, lead all levels of teams in thought in an evolving portfolio of ideas and viable technology outcomes. This may include coaching, internal collaboration and business requirements definition.
Client Collaboration
- Client Pitch – support but not own, client-based pursuits and advise on solutioning with respect to platform solution, integrations, and roadmap.
- Client Consulting – support but not own, existing client solutioning with respect to transformation of service line or technology transformations.
PRIMARY DUTIES
This position has matrixed responsibility through portfolio, projects and client delivery teams, mentoring of developing BA and Delivery Manager resources.
Primary duties include:
- 15% New Idea Intake / Solutioning
- 50% Existing Product Governance
- 20% Client Collaboration
- 15% Team Management
Guidance will include weekly/bi-weekly one-on-one meetings with your direct supervisor, team monthly and quarterly meetings with Technology leadership, and Business leadership.
JOB REQUIREMENTS & QUALIFICATIONS
Education and Previous Experience:
- Bachelor’s Degree or Professional Industry Designation
- 7+ years of relevant experience in product management
- 5+ years of IT work experience
- 5+ years of experience supporting application systems
- Or similar combination of education and experience
- Multifamily Real Estate Experience a plus
Targeted Competencies
- Proven experience with business and technical requirements analysis, business process modeling/mapping, and methodology development
- Ability to multi-task, effectively prioritize and adapt quickly to change in high pressure situations with minimal supervision required
- Solid business judgment, collaboration, and critical thinking skills
- Excellent analytical and problem-solving skills
- Excellent interpersonal & presentation skills
- Excellent oral and written communication skills with technical and non-technical clients
Microsoft Office 365, including Project, Visio and SharePoint
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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