Crescent Hotels and Resorts - General Manager - Orlando, Florida
The DoubleTree by Hilton Hotel Orlando at SeaWorld is seeking an experienced General Manager to lead this premier resort. With over 1,000 rooms, 100,000 square feet of event space, multiple dining outlets, extensive meeting and event spaces, and world-class recreational amenities, this resort is a destination for travelers from around the world!
As the property leader, the General Manager creates and guides a highly engaged, service-minded team generating connected, elevated experiences for our guests. Not only will the General Manager deliver on transformative service and activated programming, but they will partner with their team to drive top performance and deliver stellar financial results to our owners.
We are committed to providing you with:
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family members
What will I be doing?
- Perform administrative duties including, but not limited to writing and presenting reports, communicating with owners' guests, property leaders, corporate office, local associations, etc.
- Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget, and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.
- Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review the performance of the management team. Partner with leaders on performance improvement opportunities and strategy.
- Train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
- Participate in community affairs and maintain a positive public image for the hotel, restaurant, and Crescent. Meet with potential and current clients and promote the hotel. Foster positive community relationships and behave as an ambassador to the hotel.
- Communicate both verbally and in writing to provide clear direction to the team.
- Physically tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, and quality of product and service throughout the hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.
- Travel to attend corporate meetings, sales trips, and serve on committees such as Research, Development and Standards committee.
- Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
- Comply with attendance rules and be available to work onsite regularly and, as needed, outside of normal business hours.
- Perform any other job-related duties as assigned.
Required Skills & Abilities:
- Minimum 5 years hotel general manager experience at a full-service, large-scale hotel with comparable meeting space.
- Demonstrated effective owner relations.
- Critical thinker with extensive knowledge of hotel operations, including marketing plans, security and safety programs, human resources, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Strong commercial (sales, marketing, and revenue) leadership skills with vision for expanding market share.
- Leadership skills to motivate and develop the team and to ensure accomplishment of goals.
- Ability to create positive high-impact results with associates, our guests, and investors while genuinely supporting the communities we serve.
- Experience monitoring and analyzing key performance metrics to identify areas for improvement and implement strategies to enhance overall resort performance.
- Availability to work a flexible schedule including evenings, weekends, and holidays.
Preferred:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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