Position Overview:
We are seeking an Assistant Store Manager for Brown Jug Spenard (275). Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager to provide leadership and direction to a multimillion-dollar business unit, focusing on delivering an exceptional customer experience, training and developing Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
Primary/Major Duties and Responsibilities (Essential Functions):
People Management Skills:
- Create a work culture that makes your store an inviting place to work
- Be a role model who coaches, mentors, and inspires team members
- Delegate tasks to team members and set priorities
- Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
- Participate in store recruitment and create succession plans for the store
- Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
- Complete and hold team accountable to complete required training within allocated time frames
- Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
Customer Offering:
- Deliver exemplary customer service
- Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
- Help Store Manager resolve customer complaints regarding sales and service
- Review customer surveys and manage appropriately
- Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
- Set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store
- Follow the business needs using the heat map of customer flow
All managers are required to work the following schedules:
- A minimum of two Saturdays per month, February through November
- In December, every weekend is required
- January, flexible scheduling allowed for time off
- A minimum of one (1) mid-shift (until 7:00 or 8:00 pm) each week
- A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)
- A minimum of one (1) opening shift per week
Financial:
- Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success
- Meet or exceed financial targets through partnership with Area Manager
- Review and monitor the Loss Prevention program to protect the Company's inventory and assets
- Review financial documentation (invoices, costs, etc.) for accuracy
- Monitor and make appropriate adjustments to scheduling to achieve labor cost
- Develop plans with Management, when trends show a deficit to budgets
Day-to-Day Operations:
- Ensure all merchandising and pricing guidelines are followed
- Ensure store is clean and presentable and action any maintenance issues
- Execute merchandising programs and track results
- Manage communication (mail, email, voicemail)
- Maintain inventory levels, as well as inventory ordering and receiving
- Respond to customer complaints
- Organize and/or attend OHS and LP meetings and training sessions
- Actively aim to increase and share industry knowledge
- Develop relationships with store stakeholders
- Set daily tasks for the store
- Review flyers, upcoming events, and promotions; execute appropriately
Regulatory Adherence:
- Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to
- Participate in health inspections, audits, and required corrective actions
- Maintain First-Aid, LP, and OHS Training
- Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving
- Ensure AK ABC Board and other government guidelines are met
- Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility
Qualifications and Experience:
- Must be a minimum of 21 years of age or older
- Minimum of 1 year's experience in a retail environment
- Minimum of 1 year's supervisory and/or management experience (preferred)
Education:
- High School Diploma or equivalent
- TAP or Rserving Certification
- First-Aid Certificate is considered an asset but not required
- Training in wine/beer/spirits (preferred, not required)
Physical Requirements:
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
Other Skills and Capabilities:
- Highly self-motivated
- Customer service driven
- Effective leadership of large team
- Strong sales background
- Proven track record of success
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
- Strong understanding of store operating reports, including P&L statements
Workplace Hazards:
- Robbery and shoplifting - psychological stress, violence, and harassment
- Overexertion injuries
- Lifting and Handling Materials
- Slips, trips, and falls
- Knives and broken glass
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