JOB DESCRIPTION:
The Market Chief Strategy Officer (Market CSO) will be a key member of the USPI Market Leadership and USPI Strategy & Growth team. The Market CSO is responsible for collaborating with USPI Operations leadership to develop and implement organic growth strategies, prioritizing external physician recruitment, internal physician relationship cultivation and service line expansion. The individual is also accountable for managing the Business Development team to increase the selection of USPI centers by physicians and expand services offered at the centers. In addition, the Market CSO participates in business planning, health system partnership strategy discussions and collaborates with corporate functions. This position will support the Midwest market for USPI and candidates must be willing to relocate to St Louis, MO.
The Market CSO will:
- Evaluate external and internal data to analyze market dynamics, physician practice trends, and competition to inform and prioritize strategies to meet market demand and increase USPI market share through organic growth.
- Effectively advise Market President and Regional Vice Presidents of Operations as well as act as an integral part of the Market Leadership in the development and execution of short- and long-term growth strategies.
- Manage and develop all designated Business Development team members (Partnership Vice Presidents, Partnership Managers and Partnership Liaisons) with targeted performance objectives for each member that is aligned with the centers they support.
- Research physicians and physician groups to understand the decision making behind facility selection and other ASC and/or hospital relationships the providers may have to prioritize and guide Business Development team members’ and Operators’ physician engagement efforts.
- Continuously modify and execute Business Development tactics to ensure optimal business outcomes, based on feedback from providers and facility leaders as well as factoring latest knowledge of the market hospital, ambulatory and provider landscape.
- Perform all duties with consistently high ethical standards and strict adherence to company policies and procedures.
- Prioritize higher acuity, service line opportunities in identified market(s), collaborating with Operations and USPI’s Service Line Strategy Group, as well as understanding operational and technology components necessary to implement a new or expand a current service line.
- Lead the implementation of enterprise-wide best practices and growth programs to sustain organic growth, for example, but not limited to, case cancellation recapture, scheduler training, extended/weekend hours.
- Foster collaboration with physician group and health system partner(s) to develop and implement strategic plans and ensuring engagement to achieve desired results in quality, service, operations, and financial metrics.
- Lead discussions with local physicians and physician groups, payors, employers to develop network opportunities and gain information to inform initiatives to better service the community need.
- Demonstrate excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.
- As needed, oversee physician equity transactions as directed and ensure they are completed in accordance with our core compliance principles.
Important Skills and Competencies:
- Translates complex strategies into aggressive and achievable team/individual goals, targets and action plans that deliver results.
- Maintains ongoing feedback, measurement and assessment processes that determine progress to plan and, if necessary, lead to course correction.
- Demonstrates intellectual curiosity by seeking out new information and market awareness and uses that knowledge to improve the business.
- Critically and logically evaluates strategic and operational alternatives and selects tactics that mitigate cost risk and maximize revenue potential.
- Understands financial indicators/levers and delivers earnings and cash flow at or above budget, regardless of changes in the environment.
- Develops and communicates strategies that achieve competitive advantage, in areas such as productivity, quality, culture, talent, internal/external volume and revenue growth initiatives.
- Seeks out and decisively confronts and resolves issues or barriers to success, including uncompetitive or ineffective processes, practices, and people.
- Demonstrates high visibility networking and interacting constantly with key stakeholders to inform and advise on strategic initiatives, progress, healthcare trends, etc.
REQUIRED SKILLS:
Education: A Bachelor’s degree in Business, or appropriately relevant field, is required. A Master’s degree in Business, Healthcare Administration or Public Health is preferred.
Experience: Minimum of at least 10 years of experience in the healthcare industry with knowledge of the industry dynamics, business development and strategic planning.
Other requirements:
- Exhibited success in a business development or strategy role in healthcare.
- Proven experience in using data to drive business development and strategy.
- Skilled at team building and has a track-record of being a collaborative and effective manager.
- Strong project management skills to drive execution, with measurable results to the bottom line.
- Possess and demonstrate excellent organizational, interpersonal, and communication skills.
- Capacity to work independently with minimal supervision.
- Ability to travel 50%+ of time, given market coverage and depending on need.
TRAVEL:
- Minimum 75 percent travel.
- Selected candidates will be required to pass a Motor Vehicle Record check.
USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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