Our Opportunity:
The Sr Program Manager, CS Programs is responsible for large value stream initiatives that lead to a defect free customer experience and seamless execution. This role establishes a pipeline of initiatives for businesses and functions as a single threaded leader for defect reduction associated with the value stream you lead. You will partner directly with both internal to CS and external to CS senior leaders and cross-functional stakeholders to deliver results through improving customer experience, eliminating defects and building processes that scale.
The ideal candidate excels at both Thinking Big and Operating at Depth, demonstrating outstanding skills applying data to drive decisions, partnering with business stakeholders to drive prioritization, and turning analyses into action. Strong written and verbal communication skills are required as this role will interface directly with executive leadership, and own prioritization of program initiative needs for your value stream. A successful Sr. program manager has a passion for simplifying sophisticated processes, ability to influence senior executives and has shown results in delivering and leading large scale projects/programs. The leader should have experience with business strategy, operations, and building high-performing organizations. The role provides broad exposure to the strategy, operations, and leaders and will be an entrepreneurial, career-defining role.
What you’ll do:
- Partner directly with senior leadership to influence, prioritize and deliver initiatives across for your value stream.
- Program manage cross-functional initiatives related to change management, seeing the broader connections across value streams.
- Lead recurring business reviews to share team progress, wins, and opportunities through the utilization of data for your specific value stream.
- Establish KPIs and targets along with roadmap to provide accountability and measure success.
- Leverage SME knowledge to influence decision-making to improve collaboration and achieve shared goals.
- Establish credibility as a trusted partner by providing valuable insights, defects and data-driven recommendations.
- Work with engineering and operations leadership to identify process bottlenecks and build solutions supported by data.
- Responsible for modeling a Lean Culture, as well as mentoring/advocacy across the entire CS network.
- Ensure mechanisms for inspection of the processes within your value stream, which could include regular Gemba walks and process reviews.
- Ability to think out of the box and scale enough to align with current growth projections. Must be flexible, have dynamic and innovative mentality with strong emphasis on customer experience, safety and frugality.
What you’ll need:
- Bachelor's degree in a related field preferred (Technical, Business, Management)
- Six Sigma Black Belt Preferred
- Shown experience delivering large scale initiatives on timelines.
- Outstanding written and verbal communication skills using data to recommend and drive actions.
- Strong analytical and problem-solving skills, including experience in statistical analysis coupled with the ability to provide objective feedback and accurate root cause analysis
- Excellent project management skills and experience
- A consistent track record of inspiring change and delivering results.
- Strong written and oral communication skills that allow for effective communication across all levels of the organization.
What You’ll Get:
A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere
- -different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their points of view to deliver on our mission!
- Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.
- Development of significant connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
- Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending
accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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