EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.
Values Statement:
As a founder-led company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.
- We are authentic
- We thrive in connection
- We trust each other
- We innovate through creativity
- We are committed to the health of the whole
- We are united by purpose
Position Summary:
The Sr. Manager, Warehouse Systems & Processes partners closely with EILEEN FISHER Warehouse (EFW) and Information Technology (IT) teams at our Distribution Center in Secaucus, NJ, to:
- Lead the improvement of service and performance through KPIs and effective management and evolution of EFW systems and related processes.
- Liaise with external warehouse software and hardware providers to ensure systems and the related functions operate optimally on a day-to-day basis; and similarly work with providers to help ensure longer-term system development goals are delivered, tested, and implemented on time.
- Develop processes that leverage systems and deliver the related training to staff.
- Develop and deliver effective management reporting to warehouse teams.
Summary of Responsibilities:
- Serve as point of contact for IT, Manhattan (WMS software provided), and other partners and vendors in the effective maintenance of EFW systems.
- In partnership with IT, effectively manage WMS system updates & implementations, including taking a lead role in testing the same before implementing. Work with EFW teams to integrate any related process changes into EFW operations.
- Troubleshoot system issues, escalate to IT and other service providers, as needed, and follow-through on related correction efforts.
- Understand and document WMS configuration changes and update teams with any related process changes into EFW operations.
- Manage open WMS matters to completion; catalog requirements and manage project tickets.
- Draw meaningful insights from data reporting and KPI measurements and propose recommendations.
- Perform related SIT and UAT system testing, as needed; and maintain test case schedules & related documentation.
- Support EFW hardware troubleshooting, in partnership with IT.
- Develop and maintain a solid understanding of systems that interface with WMS, monitor data and workflows among the systems; including the OMS and enterprise systems (i.e. BlueCherry & Mi9).
- Develop and maintain system and operational process documentation. Develop related staff training materials and user guides.
- Oversee Warehouse Systems Coordinator and provide systems and process guidance to EFW staff.
- Support IT and peers in the maintenance of enterprise-wide supply chain systems.
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