Our client is looking for a Mail Specialist for a 12-month contract in Woodland Hills, CA 91367.
Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.
Contract Duration: 12 Months
What You Will Be Doing
Daily Responsibilities:
- Processes various outgoing mailing projects, including but not limited to folding, inserting, addressing, and applying postage to mail pieces.
- Adhere to quality requirements in order to ensure mail is prepared and submitted to the USPS and/or outside vendors according to postal standards. This includes understanding postage rates as well as knowing the difference between various types and classes of mail.
- Works closely with management to identify/implement Lean initiatives for continuous operational improvement.
- On a daily basis collect, process, return, and/or redistribute mail coming directly from the company campus, inner office, or via the USPS.
- Special attention and responsiveness will be given to all time-sensitive, confidential, critical, and accountable mail.
- Monitor and control various special or daily projects to completion. This includes understanding the scope, asking clarifying questions, and ensuring service level agreements and commitments are met.
- Sort and meter incoming campus mail, ensuring the correct cost code and postage rates are used.
- Prep and prepare time-critical Certified, Certificate of Mail, Registered mail, and Express mail.
- Process miscellaneous requests and complete mail processing tasks as needed based on workload and/or staffing availability.
- Document jobs processed for reporting and job tracking functions, including but not limited to incoming job log(s), daily mail request log, and other logs as required.
- Document existing/new procedures and special instructions for various jobs to ensure job reference sheets are up to date.
- Utilize the people finder database, or other methods, in order to find and locate specific individuals/departments ensuring all applicable mail pieces are accurately and expeditiously redirected to the appropriate location.
- Conduct research and investigate unidentifiable mail, utilizing multiple company databases looking for the correct forwardable location.
- Provide management with search results for all unsuccessful forwards in order to determine the next processing steps.
- Operate various automated machinery including meter machines, table-top folders, inserters, and/or other equipment as needed.
- Perform expected machine maintenance tasks in a proper and timely fashion.
- Transport completed mail projects directly to the local Post Office, including but not limited to, sensitive and time-critical proof of mail, Express Mail, or other accountable and tracked mail.
- Pick-up and/or deliver mailing projects to and from outside vendors on an as-needed basis.
- Ensure the integrity, accuracy, safety, and confidentiality of mail handled by Mail Services is within accordance to the company’s internal policies and compliance standards.
- Handle customer questions, requests for information, or special mailing requests via email or phone.
- Communicate with outside suppliers as needed to ensure uptime on equipment while documenting machine issues and service calls.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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